More Diners Cut effective October 1

Discussion in 'Amtrak Rail Discussion' started by SanDiegan, Jul 13, 2019.

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  1. Jul 20, 2019 #251

    Maverickstation

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  2. Jul 20, 2019 #252

    AutoTrDvr

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    Indeed. The #1 constituency are the "Snowbirds" flying south for the Winter.... The #2 constituency are families visiting "The Rodent..." :D
     
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  3. Jul 20, 2019 #253

    jis

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    That is definitely an interesting improvement.
     
  4. Jul 20, 2019 #254

    bretton88

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    Has Amtrak even formally announced the non auto train changes? I feel like we're crucifying the changes without even knowing what the expanded program will look like.
     
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  5. Jul 20, 2019 #255

    tricia

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    Amtrak REALLY needs to update this page. Still shows lamb shank on the menu for the Coast Starlight's PPC.

    And it's not very helpful to list the kosher options as though they're part of the regular menu, rather than something you need to order before boarding the train. (You need to click on the menu item to download a PDF before you learn that a) it's kosher, and b) needs to be ordered in advance.)
     
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  6. Jul 21, 2019 #256

    Cho Cho Charlie

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    Click on the Autotrain, and it appears that all of its food links, are dead links. :oops:

    I also find it funny that their "Haagen-Dazs Vanilla Bean Ice Cream" is made with a "Blue Bunny Brand prescooped ice cream ball".
     
    Last edited: Jul 21, 2019
  7. Jul 21, 2019 #257

    pennyk

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    I am on the Silver Meteor right now. Every crew member to whom I have spoken is unhappy about the upcoming change. I have been told that dining car crew with seniority likely will move to the the sleepers, which may bump some sleeping car attendants to coach or they may be furloughed.
     
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  8. Jul 21, 2019 #258

    bretton88

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    I've seen in a couple of reliable places that The Cardinal will be getting a full diner when these changes take effect. So that's a piece of good news.
     
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  9. Jul 21, 2019 #259

    tommylicious

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    I've deliberately booked other forms of transportation on any route that serves "contemporary dining". Not gonna ride those unless I get a proper meal, which "contemporary dining" ain't by a mile.
     
  10. Jul 21, 2019 #260

    Chessie

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    That’s very interesting. I assume the diner will provide contemporary dining service?

    Wonder why not the Star?
     
    Last edited: Jul 21, 2019
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  11. Jul 21, 2019 #261

    Winecliff Station

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    Some of those pictures look pretty unappetizing.....do they really not cook the “omelette” together with the cheese and veggies in it? Kraft Singles on the side just doesn’t appeal to me.
     
  12. Jul 21, 2019 #262

    AmtrakBlue

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    Probably because the Star offers a less expensive <sleeper> trip which some riders would rather have. They can do this because there is another train that has the same endpoints. Yes I know their routes split off a couple of times and then reconnect.
     
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  13. Jul 21, 2019 #263

    jiml

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    [in best Homer Simpson voice] Oooo, lamb shank!
     
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  14. Jul 21, 2019 #264

    tricia

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    Only in our dreams now, alas. Ditto the Coast Starlight's PPCs.
     
  15. Jul 21, 2019 #265

    Rasputin

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    Really?
     
  16. Jul 21, 2019 #266

    cocojacoby

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    Well it does appear that they are making improvements to the program. It's not great and far from the dinning experience we are accustomed to, but more appealing than the cold original introduction.

    Now someone has to go to the Dollar Store and at least buy some artificial flowers to make the diner atmosphere more pleasant.
     
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  17. Jul 21, 2019 #267

    Manny T

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    Basic contradiction: Amtrak says its customers know they have other transportation options but pick LD trains for the experience:

    "Of note, very few LDSL customers report choosing to travel by LDSL trains because of a lack of other transportation options, highlighting the importance of the experience itself.

    "The top three reasons our LDSL customers choose Amtrak are the uniqueness of train travel, comfort/relaxation/enjoyment, and a preference not to drive."
    https://www.amtrak.com/content/dam/...lanning/Amtrak-Service-Line-Plans-FY20-24.pdf
    (p. 73)

    Highlighting the importance of the experience itself -- yet Amtak deliberately degrades the customer experience, ostensibly to save money.

    Result: customer satisfaction declines:

    "CUSTOMER SATISFACTION INDEX (CSI)
    The Customer Satisfaction Index score for LDSL was 70.0, down from FY 2017’s score of 73.9.
    The Amtrak system-wide overall satisfaction score was 77.7, 2.4 points below FY 2017."
    https://www.amtrak.com/content/dam/...lanning/Amtrak-Service-Line-Plans-FY20-24.pdf
    (p. 75)
     
  18. Jul 21, 2019 #268

    RebelRider

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    Business Class is going away October 1. Since that was in a split club/dinette, I'd say that car is going away. Seems reasonable it will be replaced with a full sleeper lounge. Certainly have plenty of single level sleeper lounge cars available. :D
     
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  19. Jul 21, 2019 #269

    Chey

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    Please, where did you see this?
     
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  20. Jul 21, 2019 #270

    F900ElCapitan

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    Something else I’ve been seeing lately, the Texas Eagle seems to utilizing a full diner instead of the Cross Country Cafe. I’m assuming it’s been pulled so that a few of them can be moved over to the Auto Train. This does seem appropriate since the CCC was serving much closer to a regular diner menu anyway, and it gives the option of using the whole car for food service.

    Now here’s to hoping the Eagle doesn’t switch to contemporary dining...
     
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  21. Jul 21, 2019 #271

    bretton88

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    Being that Amtrak has not announced anything formally, It's entirely possible the Star will be getting it's diner back. This to me feels like Amtrak standardizing the product across the eastern LD trains, so I wouldn't be shocked to see the Star get one back too. The Star could be an exception just because if the duplication with the SM, but current Amtrak seems to be focusing on standardizing the experiences across the system.
     
  22. Jul 21, 2019 #272

    jis

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    A good indication of what might or might not happen to the Star is to watch how it Sleeper fare buckets are trending in the future. If complementary food for Sleeper is coming back then one would expect fare buckets to become similar to the Meteor.
     
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  23. Jul 21, 2019 #273

    niemi24s

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    As of just now, Silver Star fare buckets remain unchanged eleven months out.
     
  24. Jul 21, 2019 #274

    me_little_me

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    Then add paper plates, plastic cutlery, "Member's Mark" paper napkins, self-serve trash cans, glasses of Ripple wine from jugs, raucous music to discourage sitting around after eating and table cleaning only after the meal time has ended.

    Lastly, modify the cars to add pay toilets.
     
  25. Jul 21, 2019 #275

    Cho Cho Charlie

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    One has to admit, upgrading from box wine to jug wine, is a welcome improvement. ;)

    Now, we know the real truth as to why they moved the toilets out of the VL-II roomettes! Step one to VL pay toilets. :rolleyes:
     
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