http://www.amtrak.com/servlet/ContentServer?c=AM_Alert_C&pagename=am/AM_Alert_C/Alerts_Popup&p=1237608345018&cid=1248543788588
As discussed in a post below, Amtrak has finally posted its first service alert on its website about the Midwest flooding now affecting the Empire Builder. Several of us have ben very vocal about the absence of this type of communication with customers and the public. I had to cancel an important EB/CONO trip because of the flooding. No amount of disclolure in communications would have changed the disruption of service, but more public information, sooner, would have delivered better customer service and lowered frustration with the unknown. The silence also likely created a heavy burden on Amtrak telephone customers service agents who have probably endured countless, repetitive and avoidable status phone calls that could have been avoided or mitigated with website postings. I hope that more website postings, sooner is the model for the future.
I do hope to travel on the EB in a couple of weeks again, and that schedules have returned to some sense of normal routines.
As discussed in a post below, Amtrak has finally posted its first service alert on its website about the Midwest flooding now affecting the Empire Builder. Several of us have ben very vocal about the absence of this type of communication with customers and the public. I had to cancel an important EB/CONO trip because of the flooding. No amount of disclolure in communications would have changed the disruption of service, but more public information, sooner, would have delivered better customer service and lowered frustration with the unknown. The silence also likely created a heavy burden on Amtrak telephone customers service agents who have probably endured countless, repetitive and avoidable status phone calls that could have been avoided or mitigated with website postings. I hope that more website postings, sooner is the model for the future.
I do hope to travel on the EB in a couple of weeks again, and that schedules have returned to some sense of normal routines.