Mike S.
Service Attendant
After posting in the "online mall for a loss thread", I went ahead and contacted AGR about not getting bestbuy.com points (purchased an item via the website with in store pickup) and points that I never got from a shoebuy.com purchase.
I got an email response from AGR saying I needed to fax them my account#, a description of the problem and my receipts. I did and I got a call about 2 weeks later. I didn't get to the phone in time, but they left a message saying they would research my fax request and to call if I had questions. About 2 weeks after that....I got my points post to my account. They never sent a confirmation or anything, but I just kept checking and they appeared.
So...it was about 4 weeks for the fax request to posting date, much faster than the "60-90 days" that the website claims requests will take.
I did in my initial email voice my annoyance that I need to do more work by tracking down points that should post automatically. Maybe the message will get through.
Mike S.
I got an email response from AGR saying I needed to fax them my account#, a description of the problem and my receipts. I did and I got a call about 2 weeks later. I didn't get to the phone in time, but they left a message saying they would research my fax request and to call if I had questions. About 2 weeks after that....I got my points post to my account. They never sent a confirmation or anything, but I just kept checking and they appeared.
So...it was about 4 weeks for the fax request to posting date, much faster than the "60-90 days" that the website claims requests will take.
I did in my initial email voice my annoyance that I need to do more work by tracking down points that should post automatically. Maybe the message will get through.
Mike S.