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Giving passengers information about problems when they arise is essential. Lack of information makes people fearful and frustrated. I don't know what the crew did in that respect, but full disclosure should have been made. Secondly, they should have chartered some buses to pick up the passengers...

I have heard that the Auto Train is the premier train for Amtrak. Do you find this to be the case?

I rode in a Superliner bedroom (upper level) on the Texas Eagle this past weekend. With the rough track, the excessive side-to-side pitching of the car made sleep hard to come by for me. I'd have to think a single level Viewliner would have been less prone to that.