Thanks for your help. I also sent to AMTRAK a tweet asking for their assistance..
Their reply was:
The best way to make sure that you receive the assistance at a station is to make a specific request for assistance when you make your reservation. If you book your trip on...
Thanks guys for your fast replies!!
I did mean from the platform to where will pick him him at street level.
Do the Red Caps run the wheelchairs, is there a tip involved, if so how much? Can we meet him on the platform and take a wheelchair down to the street level.
This brings up another...