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Martinez-Grover Beach
Guest
Book Trip from Martinez to Grover Beach CA on 8.14.14 Train 549 arrived at San Pablo and stayed there for 3 hours with the conductor reassuring us over and over that our connection will be waiting for passengers with connection. When we arrived in Emeryville CA for our Connection it was gone.
The station agent did not do anything for us but took our bag and place it back on the next train back to Martinez. James H.manager/Agent did not even print us a ticket to get back on the train to our starting station (Martinez).
The person came around and ask us for ticket which we did not have. We asked to called Emeryville to figure out that they put us back on the train. The station agent asked the conductor if "the passengers he just put on the train was battering the conductor".
After reaching Martinez Amtrak, the agent at the station could not find a place for me to stay and states that you can not stay in the station, so you have to go somewhere. I was given a taxi to sit at Denny Restaurant until morning where i had to take BART train to Oakland City Center, then a another Taxi to Jack London Square to meet the Bus.
The worst of it is that when i Arrived in San Luis Obispo, the station agent will not give me transportation to my final destination of Grover Beach and stated that if i want to go to Grover Beach, i have to buy a ticket. After talking for half an hour with Customer service their going to put me on a 1:30 train which got me to my destination way after my meeting.
There was no compensation offer for what happen. No one called to speak with me about my complain file with customer service. But this is not the end, i will put this in the News Paper if Amtrak does not call me and offer some kind of compensation.
The station agent did not do anything for us but took our bag and place it back on the next train back to Martinez. James H.manager/Agent did not even print us a ticket to get back on the train to our starting station (Martinez).
The person came around and ask us for ticket which we did not have. We asked to called Emeryville to figure out that they put us back on the train. The station agent asked the conductor if "the passengers he just put on the train was battering the conductor".
After reaching Martinez Amtrak, the agent at the station could not find a place for me to stay and states that you can not stay in the station, so you have to go somewhere. I was given a taxi to sit at Denny Restaurant until morning where i had to take BART train to Oakland City Center, then a another Taxi to Jack London Square to meet the Bus.
The worst of it is that when i Arrived in San Luis Obispo, the station agent will not give me transportation to my final destination of Grover Beach and stated that if i want to go to Grover Beach, i have to buy a ticket. After talking for half an hour with Customer service their going to put me on a 1:30 train which got me to my destination way after my meeting.
There was no compensation offer for what happen. No one called to speak with me about my complain file with customer service. But this is not the end, i will put this in the News Paper if Amtrak does not call me and offer some kind of compensation.
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