rbugs said:
We are going to take our 1st trip across from Boston to Salt Lake City and have a few questions.
Rod,
First, surf on over to On-track-on-line's
Amtrak Travel Tips. Highly recommended for a newbie -- probably all of the questions you've mentioned are answered there.
Second: I agree with Railrookie. Take your watch, and stick it into the luggage until you hit SLC. Amtrak LD trains are chronically late, so much so that it's a pleasant surprise when you arrive on time. Relax. See America as you won't see it from the interstate highways. The train will get you There eventually. I wouldn't make any plans within the hour or two you're supposed to arrive. If family or friends are to meet you at the station, tell them to check on the train status by calling 1-800-USA-RAIL. This way, if your train is running hours late, they at least can sit at home instead of at the station. I wish I could be more positive, but if I were, I'd have to lie to you. As long as you don't set your expectations too high, or turn on those "Type A" personality traits, I think you'll have a good trip.
You may wish to head to Amtrak.com's "Train Status" feature on their homepage to begin to get a feel for just how the trains you're taking are running to schedule. Some days it's quite good; other day's it's not-so-good.
I tell many people who ask me about Amtrak service that it's "quirky." There are many, many dedicated Amtrak employees who honestly care about providing you with an excellent trip. At the same time, there are a few "bad apples", truly negative employees, who will give you the tendency to swear off intercity train travel in the USA permanently. Smile to the train crew whether they're nice or not-so-nice; try to get their names if possible, and after your trip, call 1-800-USA-RAIL to give the Customer Service folks some feedback, good or bad.
Also when you're done, please come back here and post how your trip went to the "Trip Reports" part of the forum. Everyone's report helps us keep track of just how well Amtrak LD trains are doing, service-wise.