Long Train Runnin'
Engineer
Maybe its just me, but I just tried to sign into my AGR account, and it longer says Member Number or email address it only will take your member number now. Seems odd to take a step backwards.
Ditto. It gets a little annoying >_>Yeah, I noticed that too. I log on the main Amtrak site with my e-mail and go to AGR from there since I don't have my number memorized.
You don't? You mean your AGR membership number is not the most important number in your life?I don't have my number memorized.
I can't remember what I did yesterday, let alone a number I use once a year...You don't? You mean your AGR membership number is not the most important number in your life?I don't have my number memorized.
And I just got a response (after the initial response which said to clear my cookies, etc) telling me that I'm putting in my email where I should be putting in my AGR #. Maybe they should have posted a banner to let us know they changed the log in procedure.Well, if it's been that way for a while, and I did not notice that I had to use my AGR # (will look at my screenshots when I get home), then why can't AGR tell me that's my problem - that I'm trying to use my email instead of my AGR #.
I've never booked a trip or made a redemption of any kind with AGR - yet. However, I use the website to check when points have posted, That's the subject of the AGR points "hole" from last month.For me, I have only ever booked one trip on points, a few years ago. I probably logged into AGR and wrote the number on a piece of paper.
It's just used so infrequently that if I needed the number to log onto a website or do anything with it, it would take me a little work to find it.
In the past I would login to the website with my email address and then read the AGR number to the reservations clerk. I have loyalty accounts with over a dozen airlines and hotel chains all of which allow me to use my email or a username of my own choosing. Only AGR requires me to memorize a ten digit numerical sequence of their choosing. In 2014 this kind of technical regression sticks out like a sore thumb.If you don't know your number or have the card, what do you do when you call AGR such as to redeem for a trip or ask a question? One of the first questions asked (either by the recording or the agent) is "Enter (or what is) your AGR number"!
Same here. I used to log into AGR to check my points and then call the number.In the past I would login to the website with my email address and then read the AGR number to the reservations clerk. I have loyalty accounts with over a dozen airlines and hotel chains all of which allow me to use my email or a username of my own choosing. Only AGR requires me to memorize a ten digit numerical sequence of their choosing. In 2014 this kind of technical regression sticks out like a sore thumb.If you don't know your number or have the card, what do you do when you call AGR such as to redeem for a trip or ask a question? One of the first questions asked (either by the recording or the agent) is "Enter (or what is) your AGR number"!
ugh my h and I share a last pass account and I can't remember the password for it.Use something like Lastpass, and you won't have to remember anything. And you can actually use secure passwords everywhere to boot.
What are you talking about? Unless you can give us a step-by-step example for how someone could access a foreign profile with nothing but an email address I'm calling foul on this nonsensical claim.AGR is probably doing this only to step up security-all someone needed to get into your account was an e-mail which is readily available. While they may not steal Points, they can sniff around your Profile information.
You seem to be describing AGR's inexplicable lack of a full automatic logoff. It's a genuine problem that absolutely undermines AGR's security and credibility. However, the lack of a true automatic logoff has no logical connection to the use of an email address in lieu of an account number (or lack thereof).I last pulled up my BIL's AGR account, so ałl I had to do is go to "my profile" (his). It showed me:
1) his name (including the spelling of his uncommon first and last names)
2) his e-mail address
3) his exact birthday
4) his gender (Chris could be either)
5) his mailing address
6) his billing address
7) his mobile phone number
8) his home phone number
9) his business phone number and extension
I think I'll go do some damage!
Enter your email address to join: