No points for me. Seriously, why is it always necessary for the customer to do so much legwork? This situation--new computer system excuse notwithstanding--happens EVERY SINGLE TIME I do a partner transaction. Nowhere in the information about this program does it tell you that whenever you transact with a partner, you must send in proof that the transaction was made, and spend several months posting on boards, emailing, calling, writing and faxing. Perhaps it should.
Or perhaps they should implement systems that communicate properly with their partners to process these transactions. It should all process automatically, but if it doesn't, I should not be the one going back and forth between you and your partner to get it sorted out. YOU SHOULD. They're YOUR partner. I am the customer. NOT MY JOB TO DO THE CHASING WHEN YOUR PROCEDURES DON'T WORK.
I'm not sure why you seem to be having so much trouble; I've never had the trouble that you describe. And I've been a member since day 1 of the program. My Hilton points always transfer without a problem, I've transferred from Wyndham and it's former iteration many times without incident, I've had Hertz points post without incident, Omni Hotel points post without incident, and in 10 years I've probably had 3 maybe 4 Amtrak trips where something went wrong and I had to call. And based upon my participation in several different forums, this is the norm for most people.
Now I will admit that the online store has been a problem for years and from what I've seen even other programs seem to have issues with their online stores, although AGR has had more based upon my observations.
But again, I'm at a loss as to why you seem to be having so many problems. Would it be nice if everything worked perfecly? Sure. But you are technically getting something for free. Amtrak could just decide to throw the entire program out the window leaving you with nothing to complain about and no points.