Well while the food was just fine, this car is still a major mistake for the Capitol Limited. If they can't get all the sleeper pax through the car before 9:30 PM when the sleepers weren't sold out, what's going to happen during the peak periods?
And an even bigger mistake is management thinking that this car can be run with one SA and one LSA. I give full credit to the two guys working our car, they were doing their absolute best. But there is simply no way that they can handle the crowd in that car. It doesn't work!
It is simply not humanly possible for them to have done anything more, and yet they still could not meet the needs of the passengers. Service wasn't horrible, in fact they pretty much managed to keep the bulk of the passengers happy, in part because most saw just how hard they were working. But even then things were missed, people waited to order, and they couldn't even think about cleaning the tables for the next seating. But for a supervisor who was riding the train, the tables would never have been cleared.
If the CCC is indeed here to stay, then at the very least it must run with two SA's and one LSA!
And an even bigger mistake is management thinking that this car can be run with one SA and one LSA. I give full credit to the two guys working our car, they were doing their absolute best. But there is simply no way that they can handle the crowd in that car. It doesn't work!
It is simply not humanly possible for them to have done anything more, and yet they still could not meet the needs of the passengers. Service wasn't horrible, in fact they pretty much managed to keep the bulk of the passengers happy, in part because most saw just how hard they were working. But even then things were missed, people waited to order, and they couldn't even think about cleaning the tables for the next seating. But for a supervisor who was riding the train, the tables would never have been cleared.
If the CCC is indeed here to stay, then at the very least it must run with two SA's and one LSA!