BCL
Engineer
Happened to me a few days ago. I had a split-segment trip planned with about a 1+ hour stopover. Just before I was about to get off I took a look up at my electronically printed seat check and realized the wrong segment was entered.
So I tracked down a conductor. Actually, I saw this conductor enter the cab and waited for her to exit the cab (almost at my destination). I showed my ticket and the seat check, and the conductor realized the mistake and apparently was able to undo the lifting of this segment. The gist I got was since it was a conductor's mistake, I was free to keep the segment that should have been lifted.
Still - I'm not sure what would be the deal with this ticket - if I can still use one segment or both segments. I had a change of plans and ended up getting home via alternate transportation. So theoretically the first segment was never lifted and the second segment was restored.
Nothing is showing up on AGR and I don't think it's supposed to since the segment was restored. I've looked to see if I can see the reservation on Amtrak.com. It shows up initially, but any attempt to look up the details and I get a message that the reservation can't be retrieved.
I'm thinking of scanning my ticket at a Quik-Trak kiosk. Those usually indicate if a segment is still valid.
So I tracked down a conductor. Actually, I saw this conductor enter the cab and waited for her to exit the cab (almost at my destination). I showed my ticket and the seat check, and the conductor realized the mistake and apparently was able to undo the lifting of this segment. The gist I got was since it was a conductor's mistake, I was free to keep the segment that should have been lifted.
Still - I'm not sure what would be the deal with this ticket - if I can still use one segment or both segments. I had a change of plans and ended up getting home via alternate transportation. So theoretically the first segment was never lifted and the second segment was restored.
Nothing is showing up on AGR and I don't think it's supposed to since the segment was restored. I've looked to see if I can see the reservation on Amtrak.com. It shows up initially, but any attempt to look up the details and I get a message that the reservation can't be retrieved.
I'm thinking of scanning my ticket at a Quik-Trak kiosk. Those usually indicate if a segment is still valid.