GoldenSpike
Lead Service Attendant
- Joined
- Mar 18, 2009
- Messages
- 319
I noticed recently on AU there seems to be confusion about Amtrak's new policies regarding ticket cancellation
and baggage rules, partly due to some of the clerk's are not aware of the new rules.
Not sure if it has been covered in here but while canceling a reward ticket today I asked the clerk if she had
the lowdown.
Starting early September (think she said the 5th or 10th) re paid tickets:
Cancellations made 15 days or more from travel date = 10% penalty on refund.
Cancellations made 14 days or less from travel date = No refund or penalty. You will receive an E-Voucher
good for one year.
Amtrak is still working on the new rules for reward ticket cancellations. There old rules still apply: up to one hour
unless there is a bonafide emergency. She started to explain Amtrak feels reward points technically don't have
a monetary value, etc., on how to view cancellations, but I had to cut the call short.
Checked baggage = Each ticket can check-in up to 4, not to exceed 75 linear inches. The first two are free.
The third and fourth are $20 each.
Excess and oversized items are charged extra and shipped via Amtrak Express and their rates.
Carry-on baggage= Two, not to exceed 75 linear inches. As airlines do, purses and laptops don'e count.
I forgot to ask about strollers, etc.
She said it was to get in line with charging as airlines do and also prevent abuse by some pax who were
moving on the cheap. Garbage bags and plastic/rubber boxes are banned.
But I asked for example, what if the train is at an unmanned station at 3 a.m. and a pax attempts to board with
excess or oversized items. Are they going to prohibit boarding if unable to pay? How are they going to charge
for extra items?
She really didn't have an explantion how the Conductor will handle it other than to say at the time of a rezzie
the rules are going to be spelled out.
and baggage rules, partly due to some of the clerk's are not aware of the new rules.
Not sure if it has been covered in here but while canceling a reward ticket today I asked the clerk if she had
the lowdown.
Starting early September (think she said the 5th or 10th) re paid tickets:
Cancellations made 15 days or more from travel date = 10% penalty on refund.
Cancellations made 14 days or less from travel date = No refund or penalty. You will receive an E-Voucher
good for one year.
Amtrak is still working on the new rules for reward ticket cancellations. There old rules still apply: up to one hour
unless there is a bonafide emergency. She started to explain Amtrak feels reward points technically don't have
a monetary value, etc., on how to view cancellations, but I had to cut the call short.
Checked baggage = Each ticket can check-in up to 4, not to exceed 75 linear inches. The first two are free.
The third and fourth are $20 each.
Excess and oversized items are charged extra and shipped via Amtrak Express and their rates.
Carry-on baggage= Two, not to exceed 75 linear inches. As airlines do, purses and laptops don'e count.
I forgot to ask about strollers, etc.
She said it was to get in line with charging as airlines do and also prevent abuse by some pax who were
moving on the cheap. Garbage bags and plastic/rubber boxes are banned.
But I asked for example, what if the train is at an unmanned station at 3 a.m. and a pax attempts to board with
excess or oversized items. Are they going to prohibit boarding if unable to pay? How are they going to charge
for extra items?
She really didn't have an explantion how the Conductor will handle it other than to say at the time of a rezzie
the rules are going to be spelled out.