The probability of making the CS-EB connection at Portland is approximately zero, the new schedule for the EB departing PDX has zero connection from the CS. Zero, zero, zero.Current reservations are for sleepers on a 20 Jul trip from EMY to GPK. Is it at all likely that the 28 EB will be back to it's normal schedule by that time?
I hope you have also adjusted your train reservations. Particularly if you have sleeper space.We're planning to be on #14(7/20) out of LAX continuing to WFH on #28, and have already made hotel res in PDX thinking there is little chance that same day connection will happen.
Already done thru AGR. Thanks.I hope you have also adjusted your train reservations. Particularly if you have sleeper space.We're planning to be on #14(7/20) out of LAX continuing to WFH on #28, and have already made hotel res in PDX thinking there is little chance that same day connection will happen.
The pricing inconsistencies may be the result of change in "bucket" prices as reservations are made (or cancelled). Just check on amsag.net, and there are very few low bucket sleeper prices left for that week. Did you ask to speak to a supervisor?Frustrated again...
Just got off the phone with an Amtrak agent, who knew nothing of any departure schedule changes for the EB from PDX. Then she said that if I wanted to change my reservation to include an overnight in Portland, that it would add $100+ to my ticket.
I told her I'd think on it. A couple of weeks ago, I modified a reservation and was told it would cost an additional $400. After thinking about it overnight, I called again, and got a different agent who said there would be no charge whatsoever for the change.
What gives with these reservation folks? I'll likely make the change to include an overnight in Portland, just to play it safe, but it would be nice to have some consistency in pricing answers.
The pricing inconsistencies may be the result of change in "bucket" prices as reservations are made (or cancelled). Just check on amsag.net, and there are very few low bucket sleeper prices left for that week. Did you ask to speak to a supervisor?Frustrated again...
Just got off the phone with an Amtrak agent, who knew nothing of any departure schedule changes for the EB from PDX. Then she said that if I wanted to change my reservation to include an overnight in Portland, that it would add $100+ to my ticket.
I told her I'd think on it. A couple of weeks ago, I modified a reservation and was told it would cost an additional $400. After thinking about it overnight, I called again, and got a different agent who said there would be no charge whatsoever for the change.
What gives with these reservation folks? I'll likely make the change to include an overnight in Portland, just to play it safe, but it would be nice to have some consistency in pricing answers.
That said, the agent that knew nothing of the change in #28's departure schedule is scary, to say the least.
I don't think most of the reservations staff has ever set foot on a long distance train let alone the Empire Builder. Someone once posted that Amtrak generally avoids hiring people who have a strongly positive disposition toward passenger rail and nothing I've ever seen has contradicted that. They do a great job of showing perpetual indifference though.The pricing inconsistencies may be the result of change in "bucket" prices as reservations are made (or cancelled). Just check on amsag.net, and there are very few low bucket sleeper prices left for that week. Did you ask to speak to a supervisor?Frustrated again...
Just got off the phone with an Amtrak agent, who knew nothing of any departure schedule changes for the EB from PDX. Then she said that if I wanted to change my reservation to include an overnight in Portland, that it would add $100+ to my ticket.
I told her I'd think on it. A couple of weeks ago, I modified a reservation and was told it would cost an additional $400. After thinking about it overnight, I called again, and got a different agent who said there would be no charge whatsoever for the change. What gives with these reservation folks? I'll likely make the change to include an overnight in Portland, just to play it safe, but it would be nice to have some consistency in pricing answers.
That said, the agent that knew nothing of the change in #28's departure schedule is scary, to say the least.
My understanding is that they take new hire classes at the contact centres on an introductory ride on Amtrak. For Riverside, I believe it's on the Starlight (coach one way, sleeper the other). Not sure about Philadelphia hires.I don't think most of the reservations staff has ever set foot on a long distance train let alone the Empire Builder. Someone once posted that Amtrak generally avoids hiring people who have a strongly positive disposition toward passenger rail and nothing I've ever seen has contradicted that. They do a great job of showing perpetual indifference though.
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