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Thanks for this post and the one with the phone number. I also had my app turned down Saturday and now they have approved it. I told them that this was poor customer service on their part and Amtrak's. Errors do happen but they should have posted it on their web sites and notified people.

We will be traveling this May from Holland, Mi on the Southwest Chief to the Grand Canyon, then to LA on the Coast Starlight to Seattle, then on the Empire Builder back to Holland,Mi. Trains are the only way to travel.

I love Amtrak and their guest rewards program except for the poor customer response to requests for unposed points. We purchased Direct TV thru their web site one year ago.We never received the points and I have contacted them over three times during the year and have provided them with the...