Just received an email from Amtrak, detailing brand-new refund policy changes. This will affect both brand-new and existing reservations.
For all reserved Coach class and Acela® Express Business class reservations, you must cancel your reservation at least 24 hours prior to the train's scheduled departure in order to be eligible for a full refund. If the reservation is canceled within 24 hours of the scheduled departure, a refund fee will apply (Value fare tickets only; Saver fare tickets are not refundable). If the reservation is not canceled prior to the scheduled departure ("no show"), the entire amount paid for the reservation will be forfeited (Value and Saver fare tickets); the ticket value will not be stored in an eVoucher and cannot be applied toward future travel. Flexible fare tickets will remain fully refundable.
The new policy will affect both existing reservations and all new reservations for travel beginning on March 1, 2014. If you require more flexibility in your travel plans, please book a fully refundable fare which may be refunded without fee at any time within a year from purchase. To book a fully refundable fare, look for "Flexible" fares on Amtrak.com. If you are making your reservation through one of our contact center or station agents, please request a fully refundable fare.
To see the full refund policy, visit Amtrak.com/refund.