the_traveler
Engineer
This morning, I received an email from Chase about possible fraud on my card. It had a phone number in the email for the "fraud department". Not being sure if this was phishing, I called the customer service number on my card directly. After verifying the denied charge - which I did not make - I was indeed transferred to the fraud department.
They verified all my information and that I did not make the charge (and told me it would not be charged)! They cancelled my card and will issue me a new card and number - and it will be delivered overnight!
I am very impressed with Chase!
BTW: The most recent charges were to amtrak.com, staples.com and officedepot.com!
Just a warning to keep an eye on your statement!
They verified all my information and that I did not make the charge (and told me it would not be charged)! They cancelled my card and will issue me a new card and number - and it will be delivered overnight!
BTW: The most recent charges were to amtrak.com, staples.com and officedepot.com!
Just a warning to keep an eye on your statement!