My mom and I will be visiting my brother who is in school in Santa Barbara. We are flying into LAX and then taking the train to Santa Barbara. The train is the Coast Starlight 14 leaving at 10.10AM. I am wondering if there is a view car available to coach passengers and if so when can you go there? Can you board and sit there immediately or do they announce when it will be open? Also we will get a Red Cap in Union Station as my mom is staying for 6 weeks and has 2 large cases. How does this work? Do we hand over our luggage and then go sit in the waiting room and wait for the red cap to fetch us later or do we engage a red cap when we are ready to board? Sorry for the very amateurish questions but it will be our first time in the US and first time ever on a train. We are from Australia so trying to make this as pleasant and stress free as possible. Thanks.