Resource for clothing damaged by metal sticking out on train?

Discussion in 'Guest Forum for Amtrak Questions' started by PantsBoy, Jan 10, 2020.

Amtrak Unlimited Discussion Forum

Help Support Amtrak Unlimited Discussion Forum:

  1. Jan 10, 2020 #1
    The pants on my brand new suit got ruined by an armrest that had metal sticking out of it which tore a hole in them. Is there a resource available for people who have property (not baggage) that gets damaged?
     
  2. Jan 10, 2020 #2

    Acela150

    Acela150

    Acela150

    Conductor

    Joined:
    Jan 11, 2008
    Messages:
    8,622
    Location:
    In a Sea of Foam
    I don't believe so. You're best to call Amtrak directly to find out. But I can honestly see them saying that you would need to have proof that something on the train "ruined" your new suit.

    Good luck!
     
  3. Jan 10, 2020 #3

    Devil's Advocate

    Devil's Advocate

    Devil's Advocate

    Conductor

    Joined:
    May 24, 2010
    Messages:
    10,950
    Location:
    Америка
    A cell phone photo of a metal piece sticking out from the arm rest might do the trick. If you complained to someone on board having the name, date, and time of the complaint might help. Do keep in mind that Amtrak doesn't really do refunds. They'd probably offer a voucher toward future travel instead. If you cannot come to some sort of agreement then your only option for resolution is with an arbitrator...chosen and hired by Amtrak... at a cost that is likely to be higher than the cost of a new suit. The US legal system will be off limits to you thanks to Amtrak's unilateral contract rules.
     
    LookingGlassTie likes this.
  4. Jan 14, 2020 at 9:40 PM #4

    me_little_me

    m

    me_little_me

    Conductor

    Joined:
    Jul 16, 2010
    Messages:
    2,909
    Unfortunately, you probably lost your chance. You should always seek out the conductor while still on the train and ask that he/she make out an incident report.
     
    Devil's Advocate likes this.

Draft saved Draft deleted

Share This Page



arrow_white