These experiences aren't directly related, but I've now had two bad experiences in the Regional cafe in the space of a week, both focused on the Business Class drinks. Experience number one: Last week, I was taking the train home from DC in Business and I go to get a drink in the cafe. Well, it turns out that the bottled unsweetened tea is a "premium drink" despite costing the same amount as the coffee and the orange juice and not being listed separately, and so isn't included with the Business Class ticket. I kludge my way around this with a hot tea and a glass of ice, which produces the same result in the end (it might even taste a hair better)...but I'm still bothered by the random, unlisted exceptions to the beverage policy. I've tried to send in a complaint via the Amtrak website over this (it's an advertising issue, not a frontline staff issue) but the website never gives me any indication of the complaint going through. Experience number two: So, I'm on the Regional back up to DC. In Business Class again. I head up to get some food (a ginger ale and a sandwich, to be specific). I order, I show my ticket as I ask for the ginger ale, but something doesn't process with the cafe attendant (who, as far as I can tell, is new) and she rings the drink up (so it's $11.75 instead of $9.00, which is where I realize something is 'off'). I say "business class" and her response is "I can't fix it, you have to tell me first." So I cancel my order and leave (it has been a lousy few days and I'm really not inclined to play stupid games right now). In the second case, given that there's not a line, I'm a little bit bothered at her ability to void out the transaction but not to do a quick cancel-and-rerun. I didn't press on this, admittedly (I'm just not going back there...I got about four hours of sleep last night and I'm probably a little grouchy right now), but coming on the heels of last week's unclear labeling mess this is leaving me annoyed.