Not sure who to write to about this but... We took CZ5 on 6 June from CHI - EMY and was just about 100% full. Every sleeper and just about every coach seat was taken. We had a 7:30 dinner reservation and did not get seated until 8:30 the first night, the first breakfast and lunch was first come first serve, two hours on a wait list for each of those, the second dinner I selected a 5 PM, the first seating to avoid the same thing. Second breakfast we were wait listed for an hour. Second lunch as soon as they announced lunch service began, we bolted and were seated right away. Service took us almost 2 hours to complete every meal. The Lead Dining Attendant confessed that he is really a SCA that go pressed into service to cover and was not too sure what to do. He only had two servers with him, one of which was so green if he laid down in the grass he would disappear. By the way, we were in a sleeper. My issue is if you saw first dinner was such a disaster, why wouldn't you do reservations on all meals? Has anyone else experianced this?