[SIZE=medium]I’m not quite sure if I should be upset about any of this or not….I guess bottom line is that the attendant did her job…not well, but she did it.[/SIZE]
[SIZE=medium]Coming back from Clemson, SC…the northbound Crescent picked us up on time at 10:16PM. Our attendant was unable to assist me with getting our large rolling suitcase up the steps and on the train. I had to help pull it up…which is fine…just a struggle.[/SIZE]
[SIZE=medium]She then informed me that she had already turned down our bed. This proved to be a major inconvenience. Trying to get two adults, a large suitcase, a small suitcase, 2 laptops, an overnight bag and my purse into the room and set away was impossible with the bed down. I wound up having to put the bed back up, climb on the vanity and put the suitcases away…while the train was moving. [/SIZE]
[SIZE=medium]The next thing I do when I get into the room is Clorox it down with wipes. When I went into the bathroom I was just disgusted. It was wet, like someone had just taken a shower. The used soap was still in soap holder and another on the floor. The best part was having to clean the toilet, which was used and NOT clean. I don’t know how to say it kindly but it needed to be scrubbed. [/SIZE]
[SIZE=medium]Maybe I’m over reacting. Personally, I feel for the amount of money spent on the room, I should not have to clean human waste off the toilet from the previous occupants. [/SIZE]
[SIZE=medium]After greeting us quickly when we boarded, the attendant disappeared. I put the bed back down when we were ready to sleep. I did not see her again until morning. I guess I’ve been spoiled with attendants coming by after we board to make sure we knew how everything worked. [/SIZE]
[SIZE=medium]I decided a cup of coffee would be a good idea. Well, there was none in my car or the other sleeper. OK, so I went to the café to get 2 cups of coffee. The lady in the café car was very nice and I explained I was a smoker and asked if she knew what stops I could get off at. (I would have explained this to our attendant if she had come to our room after we boarded) She was kind enough to mark them on a schedule and let me know the next one was at 1:20AM and that if my car wasn’t open to walk over to coach. [/SIZE]
[SIZE=medium]This is by no means the attendants fault…to add to the stress I was already feeling from this trip, somewhere in the middle of the night we lost an engine to another train that was disabled. We were about 1 hour late. Not a big deal at all.[/SIZE]
[SIZE=medium]We then began to slow going through Virginia. An announcement was made that due to the lack of power at the head, we had to go slow going up the hills. With that, power went out in the car. No air but we still had lights.[/SIZE]
[SIZE=medium]I don’t feel like any of this requires a call to customer service but maybe I’m wrong. I guess I’ve been spoiled. I’ve had wonderful attendants on most of my trips on the Silvers. I’ve written to Amtrak almost every time I’ve taken the train to Florida. The crews on the Meteor and Star are outstanding.[/SIZE]
[SIZE=medium]In the end, we pulled into Penn a little over 2 hours late and for the first time…I couldn’t wait to get off the train.[/SIZE]
[SIZE=medium]Coming back from Clemson, SC…the northbound Crescent picked us up on time at 10:16PM. Our attendant was unable to assist me with getting our large rolling suitcase up the steps and on the train. I had to help pull it up…which is fine…just a struggle.[/SIZE]
[SIZE=medium]She then informed me that she had already turned down our bed. This proved to be a major inconvenience. Trying to get two adults, a large suitcase, a small suitcase, 2 laptops, an overnight bag and my purse into the room and set away was impossible with the bed down. I wound up having to put the bed back up, climb on the vanity and put the suitcases away…while the train was moving. [/SIZE]
[SIZE=medium]The next thing I do when I get into the room is Clorox it down with wipes. When I went into the bathroom I was just disgusted. It was wet, like someone had just taken a shower. The used soap was still in soap holder and another on the floor. The best part was having to clean the toilet, which was used and NOT clean. I don’t know how to say it kindly but it needed to be scrubbed. [/SIZE]
[SIZE=medium]Maybe I’m over reacting. Personally, I feel for the amount of money spent on the room, I should not have to clean human waste off the toilet from the previous occupants. [/SIZE]
[SIZE=medium]After greeting us quickly when we boarded, the attendant disappeared. I put the bed back down when we were ready to sleep. I did not see her again until morning. I guess I’ve been spoiled with attendants coming by after we board to make sure we knew how everything worked. [/SIZE]
[SIZE=medium]I decided a cup of coffee would be a good idea. Well, there was none in my car or the other sleeper. OK, so I went to the café to get 2 cups of coffee. The lady in the café car was very nice and I explained I was a smoker and asked if she knew what stops I could get off at. (I would have explained this to our attendant if she had come to our room after we boarded) She was kind enough to mark them on a schedule and let me know the next one was at 1:20AM and that if my car wasn’t open to walk over to coach. [/SIZE]
[SIZE=medium]This is by no means the attendants fault…to add to the stress I was already feeling from this trip, somewhere in the middle of the night we lost an engine to another train that was disabled. We were about 1 hour late. Not a big deal at all.[/SIZE]
[SIZE=medium]We then began to slow going through Virginia. An announcement was made that due to the lack of power at the head, we had to go slow going up the hills. With that, power went out in the car. No air but we still had lights.[/SIZE]
[SIZE=medium]I don’t feel like any of this requires a call to customer service but maybe I’m wrong. I guess I’ve been spoiled. I’ve had wonderful attendants on most of my trips on the Silvers. I’ve written to Amtrak almost every time I’ve taken the train to Florida. The crews on the Meteor and Star are outstanding.[/SIZE]
[SIZE=medium]In the end, we pulled into Penn a little over 2 hours late and for the first time…I couldn’t wait to get off the train.[/SIZE]
You definitely need to Call Customer Relations (1-800-USA-RAIL/when "Julie" Answers ask for Agent/when you get a Real Live Agent ask to be Connected to Customer Relations/not Customer Service) Have the Info from your Trip Ready (Rez #/Date/Car/Room#). There is No Excuse for what Happened, :angry: your Attendant (we call them SCA, Sleeping Car Attendant) was Lazy, it sounds like your Room May have been Occupied until just before you Boarded?? This Invisible SCA had a Room across the Room from the Shower and you could have gone and got them or Used the Call Button in your Room to get their Assistance, it's what they get Paid For! Hopefully this MIA Easy Rider Didn't get a Tip!!!! :help:
