I am trying to figure out what my rights are when Amtrak downgrades me from business to coach. I was on the Palmetto train from DC to Rocky Mount(NC). I had a business class ticket. The train was very crowded. I boarded the train a few minutes before departure time. The conductor told me and two other passengers that there weren't any seats left in business class car and she put me in a coach seat 2 cars back. She told me she'll move me up as soon as someone gets off the train further south. By the time we reached, only two business class passengers got off. The other two "downgraded" business passengers were an elderly couple, so I told the conductor to put seat them first. From Richmond to Rocky Mount, business class stayed full. The conductor told me that most of them are going all the way. She did bring me a soda and apologized. The coach seat that I sat in was intended for short haul passengers. (i.e. least amount of seat pitch?) She did tell me to call customer service as soon as I get home. They' would be happy to issue a refund for the business class seat charge that I paid. I called the next day and was told that no refund was due. Were they correct?