New dining options (flex dining) effective October 1

Discussion in 'Amtrak Rail Discussion' started by SanDiegan, Jul 13, 2019.

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  1. Jul 30, 2019 #326

    Bob Dylan

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    But the idea is to get rid of the Chefs and Waiters, and just have One OBS serve Boxed Meals in the Lounge or the SCA bring it to your room if you so desire.
     
  2. Jul 30, 2019 #327

    seat38a

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    You must be new here. :D
     
  3. Jul 30, 2019 #328

    crescent-zephyr

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    The current set up uses 2 LSA’s, one for the sleeper diner, one for the lounge. The example I gave uses 1 LSA and 1 Chef.
     
  4. Jul 30, 2019 #329

    Maverickstation

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    So when the heck is Amtrak going to officially announce these changes?
     
  5. Jul 30, 2019 #330

    Rasputin

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    The way things are going they will probably announce it on October 1st.
     
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  6. Jul 30, 2019 #331

    Winecliff Station

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    I imagine it will be a nice surprise for all who are boarding that day :rolleyes:
     
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  7. Jul 30, 2019 #332

    DevalDragon

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    The current "Cross Country Cafe" model on the Texas Eagle is 3 employees - 1 LSA, 1 SA and a food specialist.
     
  8. Jul 30, 2019 #333

    PVD

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    When I was scheduled for the LSL and the CL in different directions on a trip right at the beginning of the cont dining program, I received e-mails from Amtrak well in advance of my trip. We are still more than 60 days out.
     
  9. Jul 30, 2019 #334

    Devil's Advocate

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    Were you given the option to refund your full ticket value if you disagreed with the change in service? I think the main concern today is that people still aren't being warned prior to purchase, which seems like a pretty reasonable expectation.
     
  10. Jul 30, 2019 #335

    jis

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    I suppose it will take a few years for the current trend in the airline industry to improve First Class and Business Class food and service offering to Amtrak. Afterall, it did take several years for the downward trends to fully catch up.
     
  11. Jul 30, 2019 #336

    crescent-zephyr

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    The Texas eagle operates a traditional dining car in a physical ccc car.

    What I described was closer, but not identical to the original ccc concept.
     
  12. Jul 30, 2019 #337

    PVD

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    I don't remember. It was also shortly after Amtrak changed their refund policies. I was going regardless, I didn't think about it. But the idea of making an exception to a policy when making a major change in offering seems reasonable.
     
  13. Jul 31, 2019 #338

    ref5035

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    On texas today... full regular diner full menu service
     
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  14. Jul 31, 2019 #339

    b243923

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    I booked a trip on the Auto Train with an agent for travel in February 2020. I was using points and credit card so could not book online. The agent did not mention the change of no meals for coach passengers.​
     
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  15. Jul 31, 2019 #340

    tricia

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    Did you book coach or sleeper? Not much reason for the agent to mention no-meals-for-coach unless that's what you booked.
     
  16. Jul 31, 2019 #341

    b243923

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    Yes I booked coach
     
  17. Jul 31, 2019 #342

    b243923

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    Yes I booked coach, agent should have mentioned it to me.
     
  18. Jul 31, 2019 #343

    tricia

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    Well, they certainly should have told you, if in fact there'll be no meals provided for you. Since your trip is nearly six months from now, perhaps they'll come to their senses and resume meal service by then.
     
  19. Jul 31, 2019 #344

    Rasputin

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    Well they certainly should have told the passenger but then again this is Amtrak, the "Surprise!, Surprise!" travel company.
     
  20. Aug 2, 2019 #345

    Maverickstation

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    According to a rep that I just spoke to at the call center, they were officially made aware of the changes yesterday (8/1). The Amtrak website is supposed to be updated “shortly”.
     
  21. Aug 3, 2019 #346

    crescent-zephyr

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    A rumor on TrainOrders suggests that some Amtrak Employees think the Diners will be parked and that box meals will be served at your room by the sleeping car attendant and/or picked up in the Cafe car.

    Simply a rumor... but I wouldn't put anything past them at this point.
     
  22. Aug 3, 2019 #347

    AmtrakBlue

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    I doubt the cafe cars have the space to store the dinners. Or the capacity to heat up the "hot" meals.
     
  23. Aug 3, 2019 #348

    jis

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    I saw Carls blastogram. I think if Carl was a bit better in forming coherent sentences it would help a lot. I believe when he says "no Diner" he means "no Diner service". Otherwise his first paragraph appears to contradict his last paragraph.

    But of course, we will see soon enough, won't we?
     
    Last edited: Aug 3, 2019
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  24. Aug 3, 2019 #349

    Qapla

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    The shame of it all is ... they view this change as "upgrades" ... not "downgrades" :(
     
  25. Aug 3, 2019 #350

    tonys96

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    THIS, above
     

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