C
christine
Guest
I just got back from a trip and on return from Florence sc to Philadelphia, Pa one of our suitcases we checked didn't make it off train. The customer service in Philadelphia was beyond rude and barely spoke to us at all/ When we tried to ask what was procedure, how would they contact us, we were given a very rude answer of I am only baggage claim I have nothing to do with the luggage on off train I just get the luggage here. ??? what does that even mean. Finally after just walking away from us and us just following him he filled out a form and said to call in morning. Nothing got better, The person I spoke to in morning acted so surprised I called them and said they would call me if they found it. The suitcase has almost all my daughters clothes in it and some gifts she bought. I am very anxious to get back are belongings. So long story short was told I would get phone call. I did receive call saying luggage was found and would be fed ex to me. I would get call on Monday with tracking number. Quess what. No call. I am really tired of being treated as if I did something wrong, I didn't forget my suitcase I checked it in and I am the one put out and I am being spoken to so rudely and no one as of yet has even said more then three sentences to me. Does anyone know who I can contact or what number I can call beside Philadelphia 30th st station because they are no help at all. At least not baggage claims department. I tried calling tonight after making sure enough time for them to call me so I wouldn't be accussed of not waiting long enough but now no answer. Tahnks for any help
