Amtrak Customer Advisory Committee

Discussion in 'Amtrak Rail Discussion' started by pennyk, May 14, 2019.

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  1. May 14, 2019 #1

    pennyk

    pennyk

    pennyk

    Conductor Staff Member Administator Moderator Gathering Team Member

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    As with most things involving Amtrak these days, the Amtrak Customer Advisory Committee will be undergoing a "reorganization." ACAC is currently seeking new members between the ages of 18 and 39.

    Below is a link to the ACAC information page on the Amtrak website, which contains information regarding qualifications and instructions as to how to apply.

    If you have any questions that are not answered on the information page, please post in this thread or send me a PM and I will try to find the answer.

    https://www.amtrak.com/about-amtrak...reers/amtrak-customer-advisory-committee.html
     
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  2. May 14, 2019 #2

    Bob Dylan

    Bob Dylan

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    Looks like Amtrak wants to appeal to a "Younger" demographic!
     
  3. May 14, 2019 #3

    RichieRich

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    RichieRich

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    Maybe it's just me...but...don't you think an "advisory committee" should be made up from the actual demographic of the actual customers???
     
  4. May 14, 2019 #4

    pennyk

    pennyk

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    From what I understand, that is their goal. Currently, the committee is "top" heavy and they want to balance it out.
     
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  5. May 15, 2019 #5

    TiBike

    TiBike

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    No. The advisory committee – effectively, a focus group – should be representative of the demographic they're trying to attract. The last thing Amtrak needs is more input from ageing rail fans.
     
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  6. May 15, 2019 #6

    Seaboard92

    Seaboard92

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    I’m in the right demographic. How do I sign up. And I’m opinionated about Amtrak as well.
     
  7. May 15, 2019 #7

    pennyk

    pennyk

    pennyk

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    The application process is described on the ACAC page at Amtrak.com:
     
  8. May 15, 2019 #8

    Devil's Advocate

    Devil's Advocate

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    Amtrak has already long since mastered how to repeatedly disappoint older passengers. Now they can finally focus on ignoring the needs and desires of younger passengers as well. The removal of student discounts and the abandonment of youth outreach programs like National Train Day will hopefully pay big dividends in the future.
     
  9. May 15, 2019 #9

    AFS1970

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    AFS1970

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    I don't met the travel requirements, otherwise I would apply. Oddly enough I think I have done 8 out of the 10 required for the NEC this year.
     
  10. May 15, 2019 #10

    pennyk

    pennyk

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    Apply any way and note that you came close to meeting the requirement.
     
  11. May 16, 2019 #11

    Mystic River Dragon

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    I rarely hear about this group. Are there any recommendations they have made that have been put into practice? Or is it just public relations by Amtrak to make passengers think they have a say?
     
  12. May 16, 2019 #12

    pennyk

    pennyk

    pennyk

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    The committee made the suggestion for the quiet car years ago also the healthy menu option (which probably has gone by the wayside). They also nominate Amtrak employees for customer service awards. They mostly operate anonymously. Jim Mathews, the current CEO of RPA, is a former ACAC member.
     

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