From a production perspective, the video is very well done.
Wendover Productions does a lot of explainer videos about the travel industry, but has mostly tackled the air travel business in the past.
If you are a person who knows nothing about the challenges facing Amtrak, this video is a very well made and interesting primer.
That's probably the vast majority of people in the world, and the vast minority of the people on this discussion board.
Because Wendover is a "generalist" when it comes to their work, they are missing a bit of the fine nuance that you would get from a journalist who specializes in reporting on Amtrak, or trains, or transportation infrastructure.
It reflects what we see in all journalism. Most reporters are working "general assignment" duties; when they get assigned a story, they normally get just a few (2-3) hours to study the subject and ask questions of the key players, and then write up a story for consumption. That's a really hard task. Most of the time, the reporting is solid, but might lack or gloss over the complicated nuances of the story.
There are a few "beat" reporters out there who specialize in reporting on a narrow band of subjects and those are the people who generally understand the complicated nuances, because they are always immersed in the subject. Having a reporter on staff like that is expensive and there needs to be a good return on that investment for the newsroom.