I made my Auto Train reservation for January this afternoon using the dedicated phone number that connects with the Auto Train Department of Amtrak. My experience with this Agent was excellent. She was knowledgeable, efficient, friendly, offered me a choice of one of two Roomettes available whose numbers I told her at the start of the booking process, and clearly answered my questions about the e-mailed documents that I would receive. When I called, the announced wait time for an Agent was 10 minutes. Much less than that was my experience. Only after we disconnected did I think about asking her name. She is an excellent representative of Amtrak's reservations process.