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Amtrak has had inconsistent customer service since its inception in May of 1971. As someone who has ridden its trains through the 70's, 80's, 90's and up to today, I feel I can state that quality customer service is something Amtrak has never been able to consistently deliver. But why? This...

Here is a question about the new food service on the Capitol Limited. The last time I rode (about a year ago), the lower level of the SSL was closed off and all passengers (coach and sleeper) purchased cafe food in the cafe upper level of a Cross Country Cafe (CCC) car. The other half of this...

This question is for PVD. How many employees are actually just working in the diner/sleeper lounge? You mentioned an LSA came by and had you fill out room number/car number, etc., but then you mentioned an attendant came by and offered you refills. Was the attendant offering you refills from...

With all the discussion regarding the new diners, the rumors of chef positions being eliminated, etc., I have a question. Does the current LSL diner-lite car have a chef? I have ridden this train numerous times over the past several years since the Heritage diners were eliminated and my...

With both the House and Senate appearing to maybe pass a budget that includes an increase in domestic spending, does anyone know what Amtrak's number will be in all this? I know Trump's budget would cut Amtrak monies but I don't think his budget was ever even considered. I am assuming Amtrak...

For anyone attending the big NARP meeting/convention this weekend in Chicago, finding out about the status of the CAF diners needs to be a priority. With the number of Amtrak people in attendance, a question regarding the HVAC issues would be in order, as would a question regarding the status...

I have always had pretty good luck with the SCA letting down and making up the beds. The few times I have tried to do it I have noticed that it is not that easy, and if you are getting old (like me) you can hurt your back. Wonder how Amtrak would respond to a back injury from a passenger who...

I have ridden numerous times in Viewliner roomettes on the Lake Shore, Cardinal, Crescent, and once on the Silver Meteor. My experiences have always been as follows: There are 2 vents located below each window. Each vent is controlled by a black knob at the end of the vent. You want more...

Have you tried contacting Amtrak? I think you should be able to get a refund on the portion of the trip between Salt Lake and Emeryville. Don't know what Amtrak's policy is regarding "Act of God" issues, but you should see what they say. Amtrak might not have been able to provide alternate...

Good answer...now it all makes sense. This information should have been provided to the passengers so they would have known why they had to leave the train at New Rochelle. By not providing this info you end up with a bunch of upset passengers. A simple explanation (see above) would have done...

Does anyone know what exactly happened? Was it a mechanical issue with the motor, or did the motor pull down wires thus making it difficult (based on the information in previous posts) to safely move the train? Did 66 have to wait until all the wires were accounted for, put back in order, and...

What ended up happening with this train? Did a diesel come down from New Haven or up from Sunnyside to rescue it? Was the locomotive damaged or just the wires down? How did all the miscommunication occur? Just curious.

In the latest issue of Trains, several articles discuss an interview conducted with Amtrak's new President Wick Moorman. Amongst the topics covered is one concerning the current diesel fleet. Mr. Moorman makes the comment (as I interpret it) that Amtrak can rebuild its current diesel fleet...

Says the engineer tested positive for weed and opiods. I cannot believe this s*&t is still going on after the accident at Chase Maryland. I have stated this before...Amtrak appears to be a tough place to get hired...yet they still find a way to hire these idiots who abuse drugs. I don't care...

Many times during his campaign speeches he talked about how we do not have world class rail system compared to China, and that he was going improve our infrastructure so it is world class. Defunding Amtrak is not a good first step to meet that goal. If his first budget does in fact come out...

Wonder how the latest Amtrak real estate initiative can leverage the operational losses? Does Amtrak have enough property that could be leased to private investors to make a big dent in its operating subsidies? How much property is left on the NEC, around Chicago, on the Michigan line, etc...

OK...so what comes next? Will N-S ever come up with a prototype that actually passes the various tests? What about the funding issue? 2017 is when the stimulus funds run out, and there is still not a car to be seen. The Horizon fleet is rumored to have speed restrictions placed on them due...

Amtrak needs to cut the cord with this outfit. How long since this contract has been issued? N-S I do not think is capable of manufacturing these cars and I don't think ever will. The group involved with the specs for this order (NGER?) should be dissolved. Amtrak and the states involved...

After reading all the comments regarding dining car service it is clear their are various opinions on the subject. First I do not think that eliminating steaks from the diner is going to have much of an impact on anyone's taxes. Second, Amtrak has brand new diners coming on line that are set...

Never, ever, ever, ever, ever going to happen. With Trump and the Republicans in charge, Kasich still Governor of Ohio this is just totally a pipe dream. How many new inter-city services have been started in the last 8 years? Lots of studies...lots of press releases but nothing concrete...