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    Speeding Right Now!

    Another possibility is that the coach had excess motion causing the coach to shake. On the Amfleets the bellows might not be inflated properly. On an Acela the dampers could be maladjusted. It happens. We know the train was not speeding but I wouldn't discount that there was some kind of issue...
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    Amtrak Reno contact?

    On the train and left wallet in the restroom at a station, request assistance from the Conductor. They can contact the station.
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    Amtrak Reno contact?

    Most of the station specific answers are on their computer. Like is there parking or taxis available. Even how to get from the station to nearby locations. If they need to call a station they can.
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    Double Stroller Help!

    They might be from another country or taken the train in another country that lets you walk up and put things in the baggage car. I was on a train overseas and they had that and we did that. It was not checked bags, it was self service baggage. I do recommend against it. I was looking out the...
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    "Go back to your seats, or lose them"...

    Passengers don't have a seat reservation. They have a train reservation. As far as overbooking. Everything except First Class, Sleepers and Business Class is overbooked. The percentage varies per train. It is supposed to work out that overbooking is figured out correct and the no shows mean...
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    "Go back to your seats, or lose them"...

    I would always tell them if they asked. That is different than announcing on the PA. While some operating crew would be on the ground when there is an incident always leave crew on the train. They should walk through and answer questions. The LSA should answer questions. They can say that the...
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    Amtrak Layover in Washington-What should I do?

    If you have a phone I suggest calling if it happens again at some future time. If you can get thru the rebooking can be done without going to the ticket window.
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    Train strikes (6/28)

    Climbing a railroad trestle and walking on the tracks is a pretty bad decision. Children can be somewhat excused for bad decisions. But there was an adult involved. I don't know the mental age of the adult that was there so I don't know if any of the blame belongs on him. Someone is at fault though.
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    Train strikes (6/28)

    In denial or weird. Sad.
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    Mess on NEC south 6/28

    Too bad you don't to get it. The speed is 95 from MP 133 to CP Avenue.
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    Exceptions to the 13-15 YO rule?

    Maybe I missed it but I don't think he intimated any intention of violating the policy. He would like the policy changed to allow exceptions. At his age he doesn't understand why bureaucracy is going to win out in this situation and there won't be an exception for him no matter how mature he...
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    Ticket scanning and crew changes

    Of course passengers are not going to be disturbed when they are asleep in the middle of the night. We were merely explaining to the original poster that their ticket was rescanned after a crew change because of a ticket sweep that is supposed to be done. Does that mean that a ticket sweep is...
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    Ticket scanning and crew changes

    After a crew change the new crew is supposed to do,a ticket sweep. So yes after a crew change the e-tickets are scanned again of passengers who are already onboard. From Service Standards Manual 10 2. Ticket Sweep a) A ticket sweep is the process of verifying that all tickets have been lifted...
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    Exceptions to the 13-15 YO rule?

    There are no exceptions.
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    Northeast Regional Weekend Trains -- need 2 seats together

    Not the trains they will be on. There might not be two seats together available. As far as the Conductor moving people around they can ask but none has to move and often they won't. More likely people will move if the passengers ask than if the Conductor asks.
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    Northeast Regional Weekend Trains -- need 2 seats together

    You can get a red cap at Philadelphia to help you but there is no guarantee about getting two seats together at Philadelphia in coach. The train could be packed. A red cap can be pretty helpful in getting the two seats even if a packed train. At New Carrolton no red cap service but there may...
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    Unaccompanied minor policy flexibility

    Lawyers write the policy.
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    Unaccompanied minor policy flexibility

    I don't know but I am aware of times men tried to make "friends" with minors. Both male and female minors. The minors in a majority of those times were responding positively to the attention from those men. Perverts have their act down pat and can be persuasive to younger people. One minor tried...
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    Unaccompanied minor policy flexibility

    They usually do tell the truth. But also you can have police come and question. Usually they won't lie to the police. Also can get the parents phone number from them and call them. Yes, if after doing due diligence and no proof the person is underage the crew would move on. In my experience...
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    Unaccompanied minor policy flexibility

    When crew have been on the job a year or so they can recognize a minor.
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