Devil's Advocate
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I don't doubt or dispute you. I just find it borderline nuts that someone actually designed it that way intentionally. To be fair 1970/1980's aircraft PA's are pretty bad as well, but at least they were typically used less than Amtrak's PA's and are being replaced by more modern systems with better controls today. Speaking of which, are the "new" Viewliners coming with operator adjustable controls or are they the same PA design as the original 1980's order?The vast majority of intercom/PA systems on the various passenger railroads generally have an internal settings. They can not be adjusted in the field which is why I made the statement below: If the system is too loud, too soft, over modulating, buzzing or not working, a technician will address it.
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