BALtoNYPtraveler
Train Attendant
People do complain a lot. Between the following methods:
1. Phone app, 2. Phone website usage, 3. PC website usage, 4. Seeing an agent in person in a station, and 5. Calling an agent on the phone...
I think anything can be done. I have used all of those except maybe (2.) People forget that actually talking to a person, meaning in person at a station or on the phone if you have access to ANY phone at all, can get you ANYTHING ticket-related or account-related you need. I have always found the phone agents to be immediately available, extremely helpful and efficient, and polite. They get things done faster than I can finish asking for it. They have helped me out of jams when I flaked and and thought my train was at 8, but it was really at 6 and I didn't remember that until ten minutes before. I cannot complain. I have found the best and most efficient service is found by talking to a person at the desk or on the phone.
1. Phone app, 2. Phone website usage, 3. PC website usage, 4. Seeing an agent in person in a station, and 5. Calling an agent on the phone...
I think anything can be done. I have used all of those except maybe (2.) People forget that actually talking to a person, meaning in person at a station or on the phone if you have access to ANY phone at all, can get you ANYTHING ticket-related or account-related you need. I have always found the phone agents to be immediately available, extremely helpful and efficient, and polite. They get things done faster than I can finish asking for it. They have helped me out of jams when I flaked and and thought my train was at 8, but it was really at 6 and I didn't remember that until ten minutes before. I cannot complain. I have found the best and most efficient service is found by talking to a person at the desk or on the phone.
