I was at CVS waiting for 156 Sunday. 186 passengers were scheduled to embark out of CVS. Unfortunately, whatever was happening near Lynchburg was not being clearly passed on to the sizable crowd. It was not the fault of the station personnel; they were simply reading whatever was on their screen. But there was an obvious breakdown between train operations and the frontline customer service reps. In all fairness, maybe the problem wasn't clearly known but a definite level of agitation was rising. We were given 3 options:
A) Take buses to to WAS
B) Accept a refund or rebook
C) Wait for the track to clear in approx 5-6 hrs.
I took the bus & what should've been 2 hrs became 3 w/ all the traffic returning to DC on a bright, warm Sunday afternoon. We all were put on 158 for points north. 158 was just jammed full in itself but ran precisely on time.