Ryan
Court Jester
From Facebook:
Wonder what the upgrade entails?
Ticketing System Outage
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Devil's Advocate
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Talk about a double-edged sword. I'm hopeful for more advanced web access and the move toward cashless e-tickets, but also concerned about possible rule changes and mindful of the month-long AGR cleanup we recently witnessed.
W
ww
Guest
why no details?? Typical...maybe if you give your customers some details (i.e. the great new functionality of the NEW ticketing on amtrak.com) people might not be annoyed when they can't log on.
the_traveler
Engineer
I do not go on Facebook, and I'm sure many Amtrak riders do not. If I didn't see this posted here, and had a trip planned for that day, I would be mad as $#@* that I couldn't get my tickets!
How many times do we tell people "Don't print your tickets in advance. You can do so at the station on departure day."
If I were that person, and it was my first time on Amtrak, I probably would not chose Amtrak again!
If I were that person, and it was my first time on Amtrak, I probably would not chose Amtrak again!
Ryan
Court Jester
It remains to be seen what "a portion of the day" means.
It's also on the Amtrak.com front page now as an "Urgent Notice"
It's also on the Amtrak.com front page now as an "Urgent Notice"
Devil's Advocate
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I hope Dave gets his personal email or phone call or whatever will make him a happy camper. 
amamba
Engineer
They should email every single person with outstanding reservations that are registered web users regarding this. It would be pretty easy to do.
Thanks for the updated information. We will be in Washington DC on Sunday and planned to pick up our tickets at the station for our CL ride home to CLE.
Guess we better get them printed early to avoid a very messed up day.\
I agree that more notice should be given via Email etc since some of us old fogies dont use Facebook. :giggle:
Thanks Ryan, will check the Amtrak page for further information.
Guess we better get them printed early to avoid a very messed up day.\
I agree that more notice should be given via Email etc since some of us old fogies dont use Facebook. :giggle:
Thanks Ryan, will check the Amtrak page for further information.
C
clearfork
Guest
Well, I'm travelling from CLE to NYP on Sunday with my family. Just received an automated phone call from AMTRAK telling me to pick up my tickets before Sunday. But, I can't take the time to travel 90 miles to Cleveland before Sunday. So, I am assuming the ticket counter will have some way to issue me tickets on Sunday morning despite the computer issue???
My contact within Amtrak told me that this simply entails moving the mainframe servers. No changes to the Amtrak site itself.
Cristobal
Lead Service Attendant
I would call the Cleveland station before Sunday and have them print your tickets ahead of time and hold them until you arrive. Shouldn't be much of an issue.
Aloha
I also do not visit Facebook. I provide my Phone Number, E-mail and AGR Number with Amtrak and expect a direct notification of any changes beyond an hour of departure.
Tumbleweed
OBS Chief
I wonder how many Conductors are going to be presented a reservation e-mail aboard the train and request a ticket be issued?
steamtrain6868
Train Attendant
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Attempt to pay cash or sometimes the conducter will let you slide for a short trip......I say lets make April 17 a free day.
C
clearfork
Guest
Excellent. Any idea how to find the phone number for the Cleveland Amtrak station?
PaulM
Engineer
Thanks guys. I'm glad to know I'm not the only odd ball out there. :giggle: I put Facebook, Twitter, etc. in the get-a-life, just say no category. I don't waste what brain capacity I have left trying to figure out reason for a gut feel.
Ryan
Court Jester
I used to think the same way, but it's amazing how much info is out there in both of those systems if you know the right places to look.
Acela150
Super Buff
It should be noted that there is a notice on Amtrak's Homepage about the outage.
amamba
Engineer
Yet you don't put AU in the same category? interesting.
I saw notices posted at NY Penn Station this morning.
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jis
Permanent Way Inspector
Staff member
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Indeed. I finally got onto Facebook, Twitter etc., when it became quite clear to me that if I intended to have a successful career in my chosen line, not being there creates a significant competitive disadvantage at the workplace! And after getting on I also discovered that not being there was also the source of certain significant disadvantages in my social life. Now actually it is the social life which is being more enhanced than the workplace life by Facebook. But there were at least three occasions when I learned something that proved to be of huge significance at the workplace, through the Facebook rumor mill, and was able to act to my advantage based on it. So at least I would not dismiss these new modes of interaction out of hand for my purposes. But of course it is everyone's choice for themselves.
ACVitale
Service Attendant
I would note that while upgrades MAY go flawlessly and everything comes back up when it is supposed to.....
I worked in Aviation for years and this reminds me of...
The two weeks of choas at US Airways with missing reservations/tickets non functional computers etc. when they UPGRADED
The two days of choas at Continental with the same during an UPGRADE
and the same at Alaska, Hawaiian, United, American and many many many others during UPGRADES
I tend to go with a pre-printed paper ticket whenever I know about a system upgrade in advance for anything day of, or within a week.
Just my $.02
I worked in Aviation for years and this reminds me of...
The two weeks of choas at US Airways with missing reservations/tickets non functional computers etc. when they UPGRADED
The two days of choas at Continental with the same during an UPGRADE
and the same at Alaska, Hawaiian, United, American and many many many others during UPGRADES
I tend to go with a pre-printed paper ticket whenever I know about a system upgrade in advance for anything day of, or within a week.
Just my $.02
trainman74
Conductor
Online Yellow Pages worked for me -- quick search for "Amtrak" in "Cleveland, OH." (216) 696-5115.
However, you might try the regular 1-800-USA-RAIL number first and see what help they can give with your situation. There are reasons why you'll find that number on Amtrak.com, but not individual station phone numbers.
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