catblue
Service Attendant
Have you ever sent a email to Amtrak Customer Service? I was wondering if it is normal for them to take up to four weeks to respond to emails?
I sent a email to Customer Service from the Amtrak site and here is the reply I got.
""We have forwarded your e-mail to the Customer Relations Department. They will contact you as soon as possible in the order that the e-mail was received. Due to a higher than normal volume, please allow up to four weeks for a response.
If your concern requires immediate attention, please call our toll free number, 1-800-USA-RAIL (872-7245) to speak with Customer Relations. Press 0 to bypass the automated system. Then ask for Customer Relations. Their hours are Monday - Friday 7:00am -10:00pm (ET).
We hope that this information will be helpful and apologize for any inconvenience.""
I sent a email to Customer Service from the Amtrak site and here is the reply I got.
""We have forwarded your e-mail to the Customer Relations Department. They will contact you as soon as possible in the order that the e-mail was received. Due to a higher than normal volume, please allow up to four weeks for a response.
If your concern requires immediate attention, please call our toll free number, 1-800-USA-RAIL (872-7245) to speak with Customer Relations. Press 0 to bypass the automated system. Then ask for Customer Relations. Their hours are Monday - Friday 7:00am -10:00pm (ET).
We hope that this information will be helpful and apologize for any inconvenience.""