SEPTA may derail service guarantee

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Superliner Diner

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From Philadelphia Enquirer, 6/15/03:

For the last decade, SEPTA riders whose trains and subways arrive more than 15 minutes late have been able to get fare refunds in the form of vouchers - a low-cost customer courtesy when the system runs like clockwork, and a budget-buster when it doesn't.
Full story is here.
 
Superliner Diner said:
From Philadelphia Enquirer, 6/15/03:
For the last decade, SEPTA riders whose trains and subways arrive more than 15 minutes late have been able to get fare refunds in the form of vouchers - a low-cost customer courtesy when the system runs like clockwork, and a budget-buster when it doesn't.
Full story is here.
Where have I heard this before?....
 
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