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Chey

Lead Service Attendant
Joined
Sep 27, 2014
Messages
475
Location
NW TX
I can still get the site by asking Julie. But I have tried several times, in both MS Edge and IE10 to submit praise - only to be met with a message that "Amtrak.com is not responding." Then it loses all the information I entered,

I had what was the most exceptional service I've ever had from an AGR agent. I want to tell them.

Do they need a different browser?
 
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Chrome is timing out. I haven't tried Firefox yet but I'm beginning to wonder about this...
 
Do the AGR agents even work for Amtrak?
Yes. In the Philadelphia and Riverside call centers.

Also if you want to put a good word in for an AGR agent that you’re on the phone with. Ask for their supervisor and their supervisor will be glad to accept the call. I strongly encourage people to do so. The call center workers are at times looking to move to a new job at Amtrak and any complimentary calls will help them secure their new job.
 
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