Not the first time and most likely not the last.
Same experience last June with a 3 hour late City of NO. Finally left about 11PM. Forced out of lounge at 9 PM with no help for red cap or even if red cap would be available. NO one with authority was on duty. Stood in hallway for about an hour...
For What Its Worth:
Many years ago I had sleeper from New Orleans to Seattle and relied on guaranteed connection at Chicago. Missed it. Put up in hotel with taxi and meals. HOWEVER, nothing but coach was offered next day for remainder of trip (2 nights to Seattle). Stranded for additional day...
More times than just random. Sent this to Amtrak:
Quote:
Trip/Event Date: 6/13/2017
Message:
On June 13, 2017 the metropolitan lounge encounter a major meltdown. Train 59 - Chicago to New Orleans was scheduled to leave a 8:05 PM. Sometime prior to that time an announcement was made that...
