Recent content by jacket94

Update: Sometimes it pays to hang up/call back as well as be a bit vulnerable. I called back and waited about an hour and a half for customer relations. I started the call by explaining how angry and upset I was. Agent replied that he would also be livid in the same situation, how unfair it...

Booked last September for the Empire Builder CHI-SEA this coming Thursday (June 23). In April of this year, Amtrak moved my reservation from the regular sleeper to an added transition sleeper (I did not ask or want this; it just showed up in my email one day). Reservation was just downgraded...