Actually, I did hear back from Amtrak CS today:
Thank you for contacting us.We did a research, to make sure that we are giving you the correct information and this is what we found:
Train #14 was without the Pacific Parlour on August 5th.
Train #11 will be without the Parlour car on August 7th.
Passengers were called to let them know of this fact.
Since you are traveling on Saturday, August 9th – barring unforeseen problems – we expect train #14 to include the Pacific Parlour car.
We hope this information will be of assistance.
Sincerely,
(name removed)
Amtrak Customer Service
Not only is this good news, but I am really pleasantly surprised with the quick response and good service. Looks like something is going right!