Replying to VIA Sleeping Room Assignment
Posted 09 August 2011 - 10:11 PM
Also, the bargain fares are listed for only a small number of rooms so I suppose you have to take the one available.
Posted 07 July 2011 - 03:34 AM
A similar question was just asked on a passenger rails forum in Canada and was replied to by a VIA CSA who happens to be a member:
Do they assign specific sleeping rooms and car when reservations are made for the Canadian? Are specific rooms assigned when purchasing under the fifty percent and 75 percent special sale fares?
“Sorry if this seems basic, but if I book a room with express deals in sleeper, once assigned, can I call back to customer service and switch cars or rooms to move closer to a diner/skyline or the park car? Or am I locked into the room assigned by the system?”
“Regardless of fare plan and class, if you're only changing the assignment you can do that at any time with no service charges. Just call the call centre and ask them to change the booking. The new assignment will not show up on the actual online web booking, but will have been adjusted on the manifest, and of course, will show the correct assignment on the actual ticket when it is printed.”
Posted 06 July 2011 - 10:05 PM
Posted 06 July 2011 - 07:20 PM