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Minor Issue (re points for shopping)


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#1 CrazyTrain

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Posted 03 October 2018 - 03:17 PM

I have the Mastercard from AGR, but I don't want to overuse it. I decided to take a look at the Points for Shopping and found a few retailers that I could use. Just after placing my first order with one of them, I received an email from Amtrak regarding pending points. I have yet to receive those points, even though I received my order. My question is, how long does it take Amtrak to respond to a query about my missing points if I submitted the request through their website?



#2 the_traveler

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Posted 03 October 2018 - 04:31 PM

Points take 60 days or so before they post to your account.

In other words, you made a purchase on 10/1. It may show as pending on 10/5, but it will not be approved until 12/1.
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Take it easy .......

Take the train instead and enjoy the ride!

The view is much better at 3 feet than it is at 30,000 feet!

#3 cpotisch

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Posted 03 October 2018 - 05:16 PM

Wait, so you have to wait about two months to receive your points? Why? 


Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service, Downeaster w/ Great Dome
 
Wish List: Auto Train, Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome


#4 pennyk

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Posted 03 October 2018 - 05:19 PM

The delay is generally due to the time the vendor allows returns.  Vendors often do not authorize the points until the time for returning the product purchased has expired (usually at least 30 days).


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Amtrak miles: 248,633; Routes: Silver Meteor, Champion, Silver Star, Auto Train, Capitol Limited, Empire Builder, Lakeshore Limited, Adirondack, Vermonter, Cardinal, California Zephyr, Coast Starlight, Texas Eagle, Missouri River Runner, Acela Express, Southwest Chief, Cascades, Crescent, City of New Orleans, Hiawatha Service, Maple Leaf, Keystone Service, NE Regional, Downeaster, Piedmont, Carolinian, Lincoln Service, Autumn Express 2013, 2015, 2016, 2017, Empire Service, Sunset Limited, San Joaquin, Capitol Corridor, Pennsylvanian, Illinois Zephyr, Carl Sandburg, Ethan Allen Express, AEM-7 Excursion, Pacific Surfliner, Palmetto.  VIA miles: 4,584; Routes: The Canadian, Ocean; Alaska RR Denali Star: 356 miles


#5 CrazyTrain

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Posted 04 October 2018 - 08:30 AM

Thanks. That makes complete sense. :)



#6 the_traveler

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Posted 04 October 2018 - 11:34 AM

Although, it depends on the program.

For example - You order something from say Staples or WalMart. If you order thru AGR, it takes 60 days to post. If you order thru AA or DL, they post when the item is shipped - usually within 3 days. I just ordered from Macys via AA. It posted to my account already, I should receive the package from UPS next week.

It makes no sense!

Edited by the_traveler, 04 October 2018 - 11:35 AM.

Take it easy .......

Take the train instead and enjoy the ride!

The view is much better at 3 feet than it is at 30,000 feet!

#7 bratkinson

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Posted 04 October 2018 - 04:01 PM

For what it's worth, when booking hotels via the AGR site, the points post a couple days after staying at that hotel.


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#8 mlanoue

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Posted 12 October 2018 - 04:06 PM

For some reason lately I've been having a lot of trouble even getting pending points to show up.  I know how to use the AGR shopping portal, and have used it for several years, but lately nothing is working right.  I've had to request missing points over and over again.  It seems to be unique to my computer, but am not sure why.  It's too bad, because those points can really add up! 



#9 me_little_me

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Posted 13 October 2018 - 04:15 PM

For some reason lately I've been having a lot of trouble even getting pending points to show up.  I know how to use the AGR shopping portal, and have used it for several years, but lately nothing is working right.  I've had to request missing points over and over again.  It seems to be unique to my computer, but am not sure why.  It's too bad, because those points can really add up! 

Sre you're not clearing cookies or opening the site of the vendor in a private window or a new private tab? That will do it.






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