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Changing Origin Station


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#21 AmtrakBlue

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Posted 16 July 2018 - 06:52 PM

 

 

The issue with modifying the ticket is that the fare for the Capitol Limited has shot up, so he'd have to pay the $200 fare difference for that part of the trip as well.


This is totally false. Please stop making it up as you go because you are giving out false information. Making a change to the Meteor segment has nothing to do with the Capital Limited segment, which would not be touched. An agent who knows what they are doing and following the proper steps can reduce a segment maintaining the existing bucket, which in this case would only touch the Meteor segment. The bus can be added, and the whole trip can be auto repriced in this scenario for the exact same conjunctive fare.

 

I'm speaking from my experience. When I've tried to modify a reservation that includes multiple trains, I've been told that I have to pay the price difference for the whole thing. And it seems like the OP was told the same thing when he called. Also remember that you'll often get a discount by booking it as a connecting ticket instead of two separate reservations, so how would an agent calculate what the new price would be, had the Capitol Limited fare stayed the same?

 

Do you really book and modify you're trips?  You just turned 16.  How do you pay for these trips?  And how have you been able to travel them since you were under 16?



#22 cpotisch

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Posted 16 July 2018 - 06:56 PM

 

 

The issue with modifying the ticket is that the fare for the Capitol Limited has shot up, so he'd have to pay the $200 fare difference for that part of the trip as well.

This is totally false. Please stop making it up as you go because you are giving out false information. Making a change to the Meteor segment has nothing to do with the Capital Limited segment, which would not be touched. An agent who knows what they are doing and following the proper steps can reduce a segment maintaining the existing bucket, which in this case would only touch the Meteor segment. The bus can be added, and the whole trip can be auto repriced in this scenario for the exact same conjunctive fare.
 
I'm speaking from my experience. When I've tried to modify a reservation that includes multiple trains, I've been told that I have to pay the price difference for the whole thing. And it seems like the OP was told the same thing when he called. Also remember that you'll often get a discount by booking it as a connecting ticket instead of two separate reservations, so how would an agent calculate what the new price would be, had the Capitol Limited fare stayed the same?
 
Do you really book and modify you're trips?  You just turned 16.  How do you pay for these trips?  And how have you been able to travel them since you were under 16?
My parents usually pay for them. However if we’re modifying trips or looking into modifying them, I’m usually the one who calls and figures out the price, tells them which particular train and accommodation, etc. We obviously talk it over and decide first, but since they aren’t particularly knowledgeable about Amtrak or the trains we’re taking, I’m usually the one who does those calls. And I have yet to travel alone, so it doesn’t matter that I was under 16 in that respect.

Edited by cpotisch, 16 July 2018 - 07:00 PM.

Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service, Downeaster w/ Great Dome
 
Wish List: Auto Train, Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome


#23 Ryan

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Posted 16 July 2018 - 10:14 PM

You’re still talking to someone that actually works for Amtrak and is looking at the system and telling you how it works.

Listen, learn, and realize that your experience doesn’t matter, other than as an indicator that not all agents know how to do it in the way that was described.
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#24 brianpmcdonnell17

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Posted 17 July 2018 - 01:39 PM

Now that I think about it, my reservation is in the Value category, which is fully refundable since it is still two weeks away. Since the CL segment is the expensive portion, if I were to cancel my reservation, wouldn't the original fare become available from Tampa? I think that would work, but I don't know if it's worth risking $200 if I can't be sure.

With revenue management now, thats not necessarily the case. A low bucket can be returned to inventory and not be available at the bucket when repulled. Again, the easy thing to do is for an agent to MODIFY the segment. When reducing the distance between city pairs the bucket will be preserved. If you were increasing the distance between city pairs it would not preserve the bucket.
When I called yesterday, I did ask the agent to modify it. If I call again and they once again quote the extremely high price, is there something I should explain to them or should I just hang up and hope for better luck with another agent?
What month/day are we talking about? Ill see if I can recreate the scenario.
Departing Winter Haven/Tampa July 29th, arriving Chicago July 31st.
Let me confirm this is what you would like:
6098(29) TPA-ORL
98(29) ORL-WAS
29(30) WAS-CHI
Modifying your existing reservation to this would cost NOTHING. Same price. If you would like assistance please let me know.
Yes, that is exactly what I am attempting to change it to. I thought that the price should be the same, because in the past I have made both trips and they did cost exactly the same. I would really appreciate it if you could assist me, since the agents I have spoken to have all told me it would be $200 extra.
Routes Travelled: CL WAS-CHI, Card. CHI-WAS, Caro. CLT-RGH, CS SEA-LAX, CZ CHI-RIC, Cre. BAL-ATL, EB SEA-CHI, ES NYG/NYP-NFL, LSL BOS/NYP-CHI, ML ALB-NYP, NER FBG-RVR+WAS-BOS, PS LAX-ANA, Pen. NYP-PGH, Pie. RGH-CLT, SM ORL-NYP, SS MIA-NYP




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