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#1 brianpmcdonnell17

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Posted 14 July 2018 - 07:47 PM

I am currently ticketed for a trip from Winter Haven to Chicago at low bucket. However, I need to change the origin to Tampa, which involves using a thruway bus to Orlando. The fare buckets are identical to Winter Haven, but the current fare is more than twice what I originally paid. When I called to make the change, the agent attempted to charge me the new fare, but I declined to make the modification as $200 is more than I am willing to pay for such a minor modification. After searching various city pairs, the extra expense seems to be due to the CL segment. Is there any way to avoid paying such a huge difference or do I need to find a way to get to Winter Haven?
Routes Travelled: CL WAS-CHI, Card. CHI-WAS, Caro. CLT-RGH, CS SEA-LAX, CZ CHI-RIC, Cre. BAL-ATL, EB SEA-CHI, ES NYG/NYP-NFL, LSL BOS/NYP-CHI, ML ALB-NYP, NER FBG-RVR+WAS-BOS, PS LAX-ANA, Pen. NYP-PGH, Pie. RGH-CLT, SM ORL-NYP, SS MIA-NYP

#2 cpotisch

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Posted 14 July 2018 - 07:54 PM

I recommend you call back and try to only pay the fare difference for the Star portion, though they might not let you. I think that technically you have to pay the price difference for the whole itinerary, but I've found that sometimes they'll let you only pay the price difference for the segment you're changing. That does become more complicated if you have a connecting ticket that costs less than two separate tickets would, though, so you'll have to see.


Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Auto Train, Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster


#3 bratkinson

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Posted 14 July 2018 - 08:28 PM

Simply book a separate ticket Tampa to Winter Haven for the same train.  Make it in coach and switch to your roomette at Winter Haven, if appropriate.   I just checked...$13 value fare.

 

I do the same thing with the Lake Shore Ltd.  I ride coach to ALB then switch to the NY section sleeper at ALB to CHI.  The 2 hours in coach often saves $100 or more and my roomette is at the rear of the train, not up front in the Boston section (resuming in September) with the horn noise all night long.


Edited by bratkinson, 14 July 2018 - 08:32 PM.

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#4 brianpmcdonnell17

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Posted 14 July 2018 - 09:13 PM

Simply book a separate ticket Tampa to Winter Haven for the same train.  Make it in coach and switch to your roomette at Winter Haven, if appropriate.   I just checked...$13 value fare.
 
I do the same thing with the Lake Shore Ltd.  I ride coach to ALB then switch to the NY section sleeper at ALB to CHI.  The 2 hours in coach often saves $100 or more and my roomette is at the rear of the train, not up front in the Boston section (resuming in September) with the horn noise all night long.

I'm taking the Silver Meteor, which does not stop in Tampa. If I start in Tampa, the routing is a bus to Orlando, which is north of Winter Haven on the Silver Meteor's route, so I may have been listed as a no-show by that point.
Routes Travelled: CL WAS-CHI, Card. CHI-WAS, Caro. CLT-RGH, CS SEA-LAX, CZ CHI-RIC, Cre. BAL-ATL, EB SEA-CHI, ES NYG/NYP-NFL, LSL BOS/NYP-CHI, ML ALB-NYP, NER FBG-RVR+WAS-BOS, PS LAX-ANA, Pen. NYP-PGH, Pie. RGH-CLT, SM ORL-NYP, SS MIA-NYP

#5 KnightRail

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Posted 14 July 2018 - 09:26 PM

Simply book a separate ticket Tampa to Winter Haven for the same train.  Make it in coach and switch to your roomette at Winter Haven, if appropriate.   I just checked...$13 value fare.
 
I do the same thing with the Lake Shore Ltd.  I ride coach to ALB then switch to the NY section sleeper at ALB to CHI.  The 2 hours in coach often saves $100 or more and my roomette is at the rear of the train, not up front in the Boston section (resuming in September) with the horn noise all night long.

I'm taking the Silver Meteor, which does not stop in Tampa. If I start in Tampa, the routing is a bus to Orlando, which is north of Winter Haven on the Silver Meteor's route, so I may have been listed as a no-show by that point.

It would be possible for an agent who knows what they are doing and talking about to modify the 97 segment down to ORL-WAS preserving the current bucket, auto reprice that segment, and then add the bus segment TPA-ORL. The key is using the modify function and not pulling new space at higher buckets.

#6 brianpmcdonnell17

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Posted 14 July 2018 - 09:32 PM

Now that I think about it, my reservation is in the Value category, which is fully refundable since it is still two weeks away. Since the CL segment is the expensive portion, if I were to cancel my reservation, wouldn't the original fare become available from Tampa? I think that would work, but I don't know if it's worth risking $200 if I can't be sure.
Routes Travelled: CL WAS-CHI, Card. CHI-WAS, Caro. CLT-RGH, CS SEA-LAX, CZ CHI-RIC, Cre. BAL-ATL, EB SEA-CHI, ES NYG/NYP-NFL, LSL BOS/NYP-CHI, ML ALB-NYP, NER FBG-RVR+WAS-BOS, PS LAX-ANA, Pen. NYP-PGH, Pie. RGH-CLT, SM ORL-NYP, SS MIA-NYP

#7 KnightRail

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Posted 14 July 2018 - 09:42 PM

Now that I think about it, my reservation is in the Value category, which is fully refundable since it is still two weeks away. Since the CL segment is the expensive portion, if I were to cancel my reservation, wouldn't the original fare become available from Tampa? I think that would work, but I don't know if it's worth risking $200 if I can't be sure.


With revenue management now, thats not necessarily the case. A low bucket can be returned to inventory and not be available at the bucket when repulled. Again, the easy thing to do is for an agent to MODIFY the segment. When reducing the distance between city pairs the bucket will be preserved. If you were increasing the distance between city pairs it would not preserve the bucket.
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#8 cpotisch

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Posted 14 July 2018 - 10:04 PM

Since the CL segment is the expensive portion, if I were to cancel my reservation, wouldn't the original fare become available from Tampa? 

Not if other people had booked tickets on the Capitol. If you cancel it, the buckets might go back down, and everything could be nice and peachy, but that's far from guaranteed.


Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Auto Train, Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster


#9 brianpmcdonnell17

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Posted 15 July 2018 - 02:52 PM

Now that I think about it, my reservation is in the Value category, which is fully refundable since it is still two weeks away. Since the CL segment is the expensive portion, if I were to cancel my reservation, wouldn't the original fare become available from Tampa? I think that would work, but I don't know if it's worth risking $200 if I can't be sure.

With revenue management now, thats not necessarily the case. A low bucket can be returned to inventory and not be available at the bucket when repulled. Again, the easy thing to do is for an agent to MODIFY the segment. When reducing the distance between city pairs the bucket will be preserved. If you were increasing the distance between city pairs it would not preserve the bucket.
When I called yesterday, I did ask the agent to modify it. If I call again and they once again quote the extremely high price, is there something I should explain to them or should I just hang up and hope for better luck with another agent?
Routes Travelled: CL WAS-CHI, Card. CHI-WAS, Caro. CLT-RGH, CS SEA-LAX, CZ CHI-RIC, Cre. BAL-ATL, EB SEA-CHI, ES NYG/NYP-NFL, LSL BOS/NYP-CHI, ML ALB-NYP, NER FBG-RVR+WAS-BOS, PS LAX-ANA, Pen. NYP-PGH, Pie. RGH-CLT, SM ORL-NYP, SS MIA-NYP

#10 cpotisch

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Posted 15 July 2018 - 03:05 PM

or should I just hang up and hope for better luck with another agent?

In my experience, that. Some agents just aren't capable of doing stuff like that. Better to just call back and hope for someone who can.


Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Auto Train, Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster


#11 KnightRail

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Posted 15 July 2018 - 03:19 PM

Now that I think about it, my reservation is in the Value category, which is fully refundable since it is still two weeks away. Since the CL segment is the expensive portion, if I were to cancel my reservation, wouldn't the original fare become available from Tampa? I think that would work, but I don't know if it's worth risking $200 if I can't be sure.

With revenue management now, thats not necessarily the case. A low bucket can be returned to inventory and not be available at the bucket when repulled. Again, the easy thing to do is for an agent to MODIFY the segment. When reducing the distance between city pairs the bucket will be preserved. If you were increasing the distance between city pairs it would not preserve the bucket.
When I called yesterday, I did ask the agent to modify it. If I call again and they once again quote the extremely high price, is there something I should explain to them or should I just hang up and hope for better luck with another agent?

What month/day are we talking about? Ill see if I can recreate the scenario.

#12 brianpmcdonnell17

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Posted 15 July 2018 - 03:55 PM

Now that I think about it, my reservation is in the Value category, which is fully refundable since it is still two weeks away. Since the CL segment is the expensive portion, if I were to cancel my reservation, wouldn't the original fare become available from Tampa? I think that would work, but I don't know if it's worth risking $200 if I can't be sure.

With revenue management now, thats not necessarily the case. A low bucket can be returned to inventory and not be available at the bucket when repulled. Again, the easy thing to do is for an agent to MODIFY the segment. When reducing the distance between city pairs the bucket will be preserved. If you were increasing the distance between city pairs it would not preserve the bucket.
When I called yesterday, I did ask the agent to modify it. If I call again and they once again quote the extremely high price, is there something I should explain to them or should I just hang up and hope for better luck with another agent?
What month/day are we talking about? Ill see if I can recreate the scenario.
Departing Winter Haven/Tampa July 29th, arriving Chicago July 31st.

Edited by brianpmcdonnell17, 15 July 2018 - 03:55 PM.

Routes Travelled: CL WAS-CHI, Card. CHI-WAS, Caro. CLT-RGH, CS SEA-LAX, CZ CHI-RIC, Cre. BAL-ATL, EB SEA-CHI, ES NYG/NYP-NFL, LSL BOS/NYP-CHI, ML ALB-NYP, NER FBG-RVR+WAS-BOS, PS LAX-ANA, Pen. NYP-PGH, Pie. RGH-CLT, SM ORL-NYP, SS MIA-NYP

#13 bratkinson

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Posted 15 July 2018 - 10:34 PM

 

Simply book a separate ticket Tampa to Winter Haven for the same train.  Make it in coach and switch to your roomette at Winter Haven, if appropriate.   I just checked...$13 value fare.
 
I do the same thing with the Lake Shore Ltd.  I ride coach to ALB then switch to the NY section sleeper at ALB to CHI.  The 2 hours in coach often saves $100 or more and my roomette is at the rear of the train, not up front in the Boston section (resuming in September) with the horn noise all night long.

I'm taking the Silver Meteor, which does not stop in Tampa. If I start in Tampa, the routing is a bus to Orlando, which is north of Winter Haven on the Silver Meteor's route, so I may have been listed as a no-show by that point.

 

 

Perhaps have them modify your existing ticket to board at Orlando, probably with zero refunded to you.  Then take the bus connection from Tampa to Orlando. 

 

If possible, go to a station with a ticket agent that can handle the situation for you.


Edited by bratkinson, 15 July 2018 - 10:35 PM.


#14 cpotisch

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Posted 16 July 2018 - 10:50 AM

 

 

Simply book a separate ticket Tampa to Winter Haven for the same train.  Make it in coach and switch to your roomette at Winter Haven, if appropriate.   I just checked...$13 value fare.
 
I do the same thing with the Lake Shore Ltd.  I ride coach to ALB then switch to the NY section sleeper at ALB to CHI.  The 2 hours in coach often saves $100 or more and my roomette is at the rear of the train, not up front in the Boston section (resuming in September) with the horn noise all night long.

I'm taking the Silver Meteor, which does not stop in Tampa. If I start in Tampa, the routing is a bus to Orlando, which is north of Winter Haven on the Silver Meteor's route, so I may have been listed as a no-show by that point.

 

 

Perhaps have them modify your existing ticket to board at Orlando, probably with zero refunded to you.  Then take the bus connection from Tampa to Orlando. 

 

If possible, go to a station with a ticket agent that can handle the situation for you.

 

The issue with modifying the ticket is that the fare for the Capitol Limited has shot up, so he'd have to pay the $200 fare difference for that part of the trip as well.


Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Auto Train, Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster


#15 Triley

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Posted 16 July 2018 - 05:40 PM

 

Simply book a separate ticket Tampa to Winter Haven for the same train.  Make it in coach and switch to your roomette at Winter Haven, if appropriate.   I just checked...$13 value fare.
 
I do the same thing with the Lake Shore Ltd.  I ride coach to ALB then switch to the NY section sleeper at ALB to CHI.  The 2 hours in coach often saves $100 or more and my roomette is at the rear of the train, not up front in the Boston section (resuming in September) with the horn noise all night long.

I'm taking the Silver Meteor, which does not stop in Tampa. If I start in Tampa, the routing is a bus to Orlando, which is north of Winter Haven on the Silver Meteor's route, so I may have been listed as a no-show by that point.
 
 
Perhaps have them modify your existing ticket to board at Orlando, probably with zero refunded to you.  Then take the bus connection from Tampa to Orlando. 
 
If possible, go to a station with a ticket agent that can handle the situation for you.
The vast majority of thruway buses can not be booked without a train on the same reservation. Bus 6098 is no exception.

My posts are my own opinions and do not represent the views of my employer in any way, shape, or form. ~ Now back to your regularly scheduled program.


#16 KnightRail

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Posted 16 July 2018 - 06:10 PM

Now that I think about it, my reservation is in the Value category, which is fully refundable since it is still two weeks away. Since the CL segment is the expensive portion, if I were to cancel my reservation, wouldn't the original fare become available from Tampa? I think that would work, but I don't know if it's worth risking $200 if I can't be sure.

With revenue management now, thats not necessarily the case. A low bucket can be returned to inventory and not be available at the bucket when repulled. Again, the easy thing to do is for an agent to MODIFY the segment. When reducing the distance between city pairs the bucket will be preserved. If you were increasing the distance between city pairs it would not preserve the bucket.
When I called yesterday, I did ask the agent to modify it. If I call again and they once again quote the extremely high price, is there something I should explain to them or should I just hang up and hope for better luck with another agent?
What month/day are we talking about? Ill see if I can recreate the scenario.
Departing Winter Haven/Tampa July 29th, arriving Chicago July 31st.

Let me confirm this is what you would like:
6098(29) TPA-ORL
98(29) ORL-WAS
29(30) WAS-CHI
Modifying your existing reservation to this would cost NOTHING. Same price. If you would like assistance please let me know.

#17 KnightRail

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Posted 16 July 2018 - 06:17 PM


 


 

Simply book a separate ticket Tampa to Winter Haven for the same train.  Make it in coach and switch to your roomette at Winter Haven, if appropriate.   I just checked...$13 value fare.
 
I do the same thing with the Lake Shore Ltd.  I ride coach to ALB then switch to the NY section sleeper at ALB to CHI.  The 2 hours in coach often saves $100 or more and my roomette is at the rear of the train, not up front in the Boston section (resuming in September) with the horn noise all night long.

I'm taking the Silver Meteor, which does not stop in Tampa. If I start in Tampa, the routing is a bus to Orlando, which is north of Winter Haven on the Silver Meteor's route, so I may have been listed as a no-show by that point.
 
 
Perhaps have them modify your existing ticket to board at Orlando, probably with zero refunded to you.  Then take the bus connection from Tampa to Orlando. 
 
If possible, go to a station with a ticket agent that can handle the situation for you.
 
The issue with modifying the ticket is that the fare for the Capitol Limited has shot up, so he'd have to pay the $200 fare difference for that part of the trip as well.

This is totally false. Please stop making it up as you go because you are giving out false information. Making a change to the Meteor segment has nothing to do with the Capital Limited segment, which would not be touched. An agent who knows what they are doing and following the proper steps can reduce a segment maintaining the existing bucket, which in this case would only touch the Meteor segment. The bus can be added, and the whole trip can be auto repriced in this scenario for the exact same conjunctive fare.

#18 cpotisch

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Posted 16 July 2018 - 06:23 PM

 

The issue with modifying the ticket is that the fare for the Capitol Limited has shot up, so he'd have to pay the $200 fare difference for that part of the trip as well.


This is totally false. Please stop making it up as you go because you are giving out false information. Making a change to the Meteor segment has nothing to do with the Capital Limited segment, which would not be touched. An agent who knows what they are doing and following the proper steps can reduce a segment maintaining the existing bucket, which in this case would only touch the Meteor segment. The bus can be added, and the whole trip can be auto repriced in this scenario for the exact same conjunctive fare.

 

I'm speaking from my experience. When I've tried to modify a reservation that includes multiple trains, I've been told that I have to pay the price difference for the whole thing. And it seems like the OP was told the same thing when he called. Also remember that you'll often get a discount by booking it as a connecting ticket instead of two separate reservations, so how would an agent calculate what the new price would be, had the Capitol Limited fare stayed the same?


Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Auto Train, Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster


#19 KnightRail

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Posted 16 July 2018 - 06:38 PM


 

The issue with modifying the ticket is that the fare for the Capitol Limited has shot up, so he'd have to pay the $200 fare difference for that part of the trip as well.

This is totally false. Please stop making it up as you go because you are giving out false information. Making a change to the Meteor segment has nothing to do with the Capital Limited segment, which would not be touched. An agent who knows what they are doing and following the proper steps can reduce a segment maintaining the existing bucket, which in this case would only touch the Meteor segment. The bus can be added, and the whole trip can be auto repriced in this scenario for the exact same conjunctive fare.
 
I'm speaking from my experience. When I've tried to modify a reservation that includes multiple trains, I've been told that I have to pay the price difference for the whole thing. And it seems like the OP was told the same thing when he called. Also remember that you'll often get a discount by booking it as a connecting ticket instead of two separate reservations, so how would an agent calculate what the new price would be, had the Capitol Limited fare stayed the same?

What we are talking about here must be done by an agent, not on your own online or any other reservation channel. This will not work when making a segment longer, only shorter. Unfortunatly not all agents know how to do this properly. The habit is to pull all new space(segments), price it, then cancel the old space(segments). Doing this will result in essentially creating a whole new reservation and then canceling the old reservation. This is not the correct way to handle the OPs request. When done correctly, the agent would not have to calculate anything. The whole thing automatically prices itself when commanded to do so.
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#20 MikefromCrete

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Posted 16 July 2018 - 06:45 PM

Seems like the easiest thing to do is to get somebody to give you  a ride to Winter Haven.






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