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Dallas Union Station - Early Closures


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#1 SanAntonioClyde

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Posted 11 July 2018 - 09:01 AM

There have been several on-line postings about the Dallas station closing down at 5:30 PM and shutting out passengers.  I was there yesterday and discussed this with both an Amtrak employee and security guard.  Bottom line is that Amtrak passengers who can show valid ticket reservations are still allowed into station after closing, but they must use the track-side entrances. The Texas Eagle northbound #22 has scheduled arrival just after 3PM so any delays to it would come into play here.   All others are denied access.  My past observation is that very few DART passengers use the station which would represent the only other significant  class of travelers there.



#2 cpotisch

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Posted 11 July 2018 - 09:10 AM

Bottom line is that Amtrak passengers who can show valid ticket reservations are still allowed into station after closing, but they must use the track-side entrances.

Didn't know this. Is this true in all cases or just at Dallas?


Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service, Downeaster w/ Great Dome
 
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#3 PVD

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Posted 11 July 2018 - 09:29 AM

I believe TRE also stops there, you actually cross their tracks to get to the track the TE comes in on..  If I remember correctly, the TVMs are out on the platform, so probably not a huge deal for commuters. Again, this is not an Amtrak owned station, they are a tenant. As long as their passengers can get in and use the ticket window, baggage check, and the bathrooms, I'm not sure anyone is missing much. The exterior is pretty nice, but I thought ths interior was pretty dreary.

 

For reference sake, my trip to Dallas was last fall, arrived on a Thursday, leaving that Sunday, so while my comments are based on personal experience, I can not say if anything has changed since.


Edited by PVD, 11 July 2018 - 09:38 AM.

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#4 bretton88

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Posted 11 July 2018 - 09:39 AM

Bottom line is that Amtrak passengers who can show valid ticket reservations are still allowed into station after closing, but they must use the track-side entrances.

Didn't know this. Is this true in all cases or just at Dallas?
Just Dallas. The station building is privately owned and the owner got tired of it being used as a hub for homeless people, at least that's what my friends in Dallas have said. I hadn't heard they where allowing Amtrak passengers in after hours, so at least the owner is bending the policy a bit for common sense.
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If I won the lottery, I'd probably build a passenger from nowhere to nowhere.


#5 PVD

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Posted 11 July 2018 - 09:57 AM

I believe the city owns the station, but the Grand Hall is used for events by Wolfgang Puck Catering and the adjacent Grand Hyatt. One could safely assume their lease allows them to demand certain things from the city, a safe and inviting environment being one of them. I was there during the day, and they had Dart folks and security in the building, I'm sure the evenings were not so pleasant.



#6 cirdan

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Posted 11 July 2018 - 10:08 AM

I believe TRE also stops there, you actually cross their tracks to get to the track the TE comes in on..  If I remember correctly, the TVMs are out on the platform, so probably not a huge deal for commuters. Again, this is not an Amtrak owned station, they are a tenant. As long as their passengers can get in and use the ticket window, baggage check, and the bathrooms, I'm not sure anyone is missing much. The exterior is pretty nice, but I thought ths interior was pretty dreary.

 

Never been to that part myself, but apparently there is also a nice part to the sttaion retaining many of the grand orifginal features. But that's in private use and not open to Amtrak passengers.



#7 PVD

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Posted 11 July 2018 - 11:02 AM

It's the upstairs, it is a beautiful event space. That's probably what precipitated this whole thing in the first place.



#8 saxman

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Posted 12 July 2018 - 10:02 AM

I use to volunteer at Dallas Union Station and I don't recall homeless being very much of a problem. The whole thing could use an upgrade and it would be nice if some retail and food outlets would move in for commuters and Amtrak passengers to use. Even the Fort Worth station has a Subway, a hotdog stand, and some other things that make it better.


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