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Booking a reservation on Amtrak.com.....


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#1 Dakota 400

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Posted 18 May 2018 - 06:46 PM

...is something that I cannot do!

 

I have tried 3-4x over a period of days to make a round trip reservation.   Several issues keep appearing.  I give up.

 

I will call their 1-800 number and make my reservations.

 

I am probably at fault, but it surely is not as easy as making flight reservations on the Delta web site.



#2 AmtrakBlue

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Posted 18 May 2018 - 06:49 PM

Try making 2 one way reservations?  I don't think there's any cost advantage to making a round trip booking and by separating each way, you may save yourself some hassle and money if you need to change part or all of either the outbound on inbound reservation.


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#3 cpotisch

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Posted 18 May 2018 - 06:55 PM

Can you give us more info as to what the problem actually is?
Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster

#4 Dakota 400

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Posted 18 May 2018 - 07:22 PM

Try making 2 one way reservations?  I don't think there's any cost advantage to making a round trip booking and by separating each way, you may save yourself some hassle and money if you need to change part or all of either the outbound on inbound reservation.

 

I have not even be able to complete a one way reservation.



#5 Dakota 400

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Posted 18 May 2018 - 07:26 PM

Is there any disadvantage of booking a reservation for a Roomette by phone vs. online?



#6 Montreal Ltd

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Posted 18 May 2018 - 08:02 PM

I struggled last week. Turned out that if I changed the date I had to start from scratch.

#7 Montreal Ltd

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Posted 18 May 2018 - 08:04 PM

And then my printer printed the receipt but not the ticket! :(

#8 AmtrakBlue

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Posted 18 May 2018 - 08:41 PM

And then my printer printed the receipt but not the ticket! :(

The ticket is actually an attachment even though it looks like it’s part of the email.
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#9 cpotisch

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Posted 19 May 2018 - 09:00 AM

At what stage of the booking process does the problem occur?


Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster

#10 Montreal Ltd

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Posted 19 May 2018 - 11:54 AM

Glitch found and circumvented. Got ticket, thanks!
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#11 the_traveler

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Posted 19 May 2018 - 01:29 PM

Is there any disadvantage of booking a reservation for a Roomette by phone vs. online?

There is no disadvantage at all. An advantage of booking by phone is that you can request a specific room (say #4) with the agent, while online the computer just assigns the room (say #13).

The cost of a round trip ticket on Amtrak (except on the AT) is the same as 2 one way trips. There is no cost savings.
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Take it easy .......

Take the train instead and enjoy the ride!

The view is much better at 3 feet than it is at 30,000 feet!

#12 cpotisch

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Posted 19 May 2018 - 01:40 PM

Is there any disadvantage of booking a reservation for a Roomette by phone vs. online?

There is no disadvantage at all. An advantage of booking by phone is that you can request a specific room (say #4) with the agent, while online the computer just assigns the room (say #13).
The cost of a round trip ticket on Amtrak (except on the AT) is the same as 2 one way trips. There is no cost savings.
The AT has discounted round-trips?
Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster

#13 the_traveler

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Posted 19 May 2018 - 01:44 PM

At least it did.
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Take it easy .......

Take the train instead and enjoy the ride!

The view is much better at 3 feet than it is at 30,000 feet!

#14 cpotisch

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Posted 19 May 2018 - 01:48 PM

Hmm. Wonder why...
Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster

#15 Dakota 400

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Posted 19 May 2018 - 02:56 PM

The question was asked about where the problems began in my online booking process.  The date of travel calendar would not fully display for the month the trip started.  My travel date was towards the end of the month.  I tried to manually enter the date and the web site would not allow me to do so.

 

I called the 1-800 number this afternoon to make my reservation.  After a short time on hold, about 11 minutes, a helpful agent completed my round trip reservation quickly and efficiently.  I was able to book Roomette #1 on Train 97 and #2 on Train 98.  I am pleased. I'm looking forward to another Amtrak journey.  It's been a very long time since I traveled from Washington to Fort Lauderdale.

 

Thank you to those who responded to my posting.


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#16 AmtrakBlue

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Posted 19 May 2018 - 03:04 PM

Yeah the calendar can be a pain
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#17 cpotisch

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Posted 19 May 2018 - 03:21 PM

The new website (I think they introduced it around Cctober) is, in my opinion, much worse from a practical perspective than the old one. The old one wasn't as visually enticing, but I the booking page was much more reliable and easy to use. It's pretty common that the new site won't let me select the date or number of passengers, so you're not alone with that kind of problem.


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Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster

#18 Ryan

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Posted 19 May 2018 - 03:29 PM

Hmm. Wonder why...


Snowbirds.
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#19 cpotisch

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Posted 19 May 2018 - 03:36 PM

But why do snowbirds need a roundtrip discount any more than a regular vacationer? If anything, someone just on a vacation is likely to need a bit more of an incentive to take the train both ways.


Edited by cpotisch, 19 May 2018 - 03:38 PM.

Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster

#20 Ryan

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Posted 19 May 2018 - 03:47 PM

Snowbirds book one way, but are willing to pay more, hence no discount.
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