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Amtrak's New "Fresh Choices" Dining on CL & LSL


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#1441 PVD

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Posted 13 June 2018 - 01:03 PM

Let's see what this looks like in a couple of months. They are observing, and asking, the listening and responding part is yet to be determined.  So far I've had an interview with a manager on the train, and 2 e-mail surveys sent. 



#1442 Bob Dylan

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Posted 13 June 2018 - 01:40 PM

According to the 6/11 On-line Newletter from "Trains" ( details are hidden behind a Pay Wall) Amtrak plans to add "Hot" items to the Menus on the Cap and LSL.😎

No mention of just when or what items???🤔
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#1443 FrensicPic

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Posted 13 June 2018 - 02:15 PM

According to the 6/11 On-line Newletter from "Trains" ( details are hidden behind a Pay Wall) Amtrak plans to add "Hot" items to the Menus on the Cap and LSL.

No mention of just when or what items???

Jalapenos or Habaneros?  :giggle:


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John...

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#1444 keelhauled

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Posted 13 June 2018 - 02:22 PM

This looks better than a Fresh Choice AmBox on the CL/LSL!. The corridors get the attention and good stuff!
The New Corridor Café Menu Hungry travelers rejoice!
Were revamping the menu on our Acela Express and Northeast Regional trains to bring you healthier, gourmet options!
 
http://blog.amtrak.c...idor-cafe-menu/

Amtrak has posted the new cafe menu for the LSL and CL (https://www.amtrak.c...e-Menu-0618.pdf). It appears to be identical to the new Northeast menu, except without Boars Head branding and some slight price differences.

Edited by keelhauled, 13 June 2018 - 02:24 PM.

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We are stuck with technology when what we really want is just stuff that works.


#1445 cpotisch

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Posted 13 June 2018 - 05:06 PM

 

This looks better than a Fresh Choice AmBox on the CL/LSL!. The corridors get the attention and good stuff!
The New Corridor Café Menu Hungry travelers rejoice!
Were revamping the menu on our Acela Express and Northeast Regional trains to bring you healthier, gourmet options!
 
http://blog.amtrak.c...idor-cafe-menu/

Amtrak has posted the new cafe menu for the LSL and CL (https://www.amtrak.c...e-Menu-0618.pdf). It appears to be identical to the new Northeast menu, except without Boars Head branding and some slight price differences.

 

It really would be so easy to offer passengers a complimentary hot meal from the cafe car, if they so choose. I just don't get why they haven't done that.


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Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
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#1446 Devil's Advocate

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Posted 13 June 2018 - 05:51 PM

 

 

This looks better than a Fresh Choice AmBox on the CL/LSL!. The corridors get the attention and good stuff!
The New Corridor Café Menu Hungry travelers rejoice!
Were revamping the menu on our Acela Express and Northeast Regional trains to bring you healthier, gourmet options!
 
http://blog.amtrak.c...idor-cafe-menu/

Amtrak has posted the new cafe menu for the LSL and CL (https://www.amtrak.c...e-Menu-0618.pdf). It appears to be identical to the new Northeast menu, except without Boars Head branding and some slight price differences.
It really would be so easy to offer passengers a complimentary hot meal from the cafe car, if they so choose. I just don't get why they haven't done that.

 

I'd assume this is related to accounting and spoilage, but maybe they'll consider allowing it as part of the previously teased pre-travel meal selection option.  Perhaps if you were willing to forgo the sleeper meal they'd allow you to exchange that benefit for a cafe credit.


Edited by Devil's Advocate, 13 June 2018 - 05:53 PM.

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.


#1447 Steve4031

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Posted 13 June 2018 - 09:01 PM

That is an interesting upgrade that cafe menu. While I don’t care for the sleeping car meals I could supplement those with snack car food. On one or two trips on 449 between Boston and Albany, the LSA allowed me to substitute a cheeseburger from the cafe when I did not like the sleeping car meal. This was done seamlessly without fuss. Each time I offered to pay.
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#1448 OlympianHiawatha

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Posted 13 June 2018 - 10:31 PM

 

This looks better than a Fresh Choice AmBox on the CL/LSL!. The corridors get the attention and good stuff!
The New Corridor Café Menu Hungry travelers rejoice!
Were revamping the menu on our Acela Express and Northeast Regional trains to bring you healthier, gourmet options!
 
http://blog.amtrak.c...idor-cafe-menu/

Amtrak has posted the new cafe menu for the LSL and CL (https://www.amtrak.c...e-Menu-0618.pdf). It appears to be identical to the new Northeast menu, except without Boars Head branding and some slight price differences.

 

 

Except for the stadium/theater pricing, it is not a bad looking menu.  A nice variety of offerings.



#1449 Just-Thinking-51

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Posted 13 June 2018 - 11:59 PM

2 hard boiled eggs for four dollars. 😜

#1450 orm518

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Posted 14 June 2018 - 07:29 AM

Recently traveled on the CL on the first weekend of the new dining format.  I submitted some feedback, some complaints, some praise, and received this response from Amtrak that seems to confirm it is moving towards pre-selecting meals, etc., and other things speculated at here:

 

"Amtrak is introducing new dining options this summer on board these routes.  Amtrak aims to provide a more sustainable approach that produces less waste while maintaining the quality that our passengers have come to expect.  These new offerings are intended to provide a more contemporary food service and will contribute to improved financial performance on these routes.   The existing café menu will continue to be available to all passengers.  Customers purchasing premium service will have additional amenities including exclusive access to tables in the sleeper lounge or in the private comfort of our passenger’s accommodations.  In the future, customers will be able to pre-select their meals prior to departure.  Our new service will allow additional investment into these routes to further improve the passenger experience.
 
Customer comments will play an important role in how we offer our service and we will take your valuable feedback into consideration as we make future changes to the dining experience on our trains.  Thank you for taking the time to write to us and we hope to see you on board soon."

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#1451 VentureForth

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Posted 14 June 2018 - 08:13 AM

A few very random thoughts:

- New Sleeper menu on CL and LSL have NO low carb breakfast items for diabetics.

- What a waste of awesome, brand new Viewliner Diners!

- Hope the ability to get a burger from the cafe car becomes official until better "hot" items become available.

- New NEC cafe car menu should be available on Star, Meteor & Palmetto - especially the Star that has no diner.

- I'm going to be on the Meteor in 10 days, and I'm going to cherish the status quo while it still exists!
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14,223 Amtrak Miles. Many more to go.
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#1452 jis

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Posted 14 June 2018 - 08:43 AM

I am hearing that the new Cafe menu, minus the specific Boars Head branding, has started appearing in the LD Cafes too. This may or may not be accurate since it is something that I consider hearsay at present having heard of such reports from a couple of people who traveled by one of those trains recently. But I thought it is interesting enough to share with y'all.

 

Two people who traveled by the LSL said that the Sleeper Lounge was very well patronized and the old tradition of meeting and chatting with fellow passengers over a meal or drink goes on, except that now you can do it all day instead of just at meal time. So at least these two people liked it. They thought that if the menu was improved a bit this would be overall an improvement over the past. Again, hearsay, but thought was worth sharing.


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#1453 keelhauled

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Posted 14 June 2018 - 08:58 AM

I tried to put my money where my mouth is and book sleeper on the LSL for an ALB-TOL-DET-CHI-ALB trip late next month, but it seems that the food changes have not led to a mass exodus from sleepers, as they were all sold out.  Guess I'll be able to experience the new cafe menu anyway.


We are stuck with technology when what we really want is just stuff that works.


#1454 cpotisch

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Posted 14 June 2018 - 09:09 AM

 

Recently traveled on the CL on the first weekend of the new dining format.  I submitted some feedback, some complaints, some praise, and received this response from Amtrak that seems to confirm it is moving towards pre-selecting meals, etc., and other things speculated at here:

 

"Amtrak is introducing new dining options this summer on board these routes.  Amtrak aims to provide a more sustainable approach that produces less waste while maintaining the quality that our passengers have come to expect.  These new offerings are intended to provide a more contemporary food service and will contribute to improved financial performance on these routes.   The existing café menu will continue to be available to all passengers.  Customers purchasing premium service will have additional amenities including exclusive access to tables in the sleeper lounge or in the private comfort of our passenger’s accommodations.  In the future, customers will be able to pre-select their meals prior to departure.  Our new service will allow additional investment into these routes to further improve the passenger experience.
 
Customer comments will play an important role in how we offer our service and we will take your valuable feedback into consideration as we make future changes to the dining experience on our trains.  Thank you for taking the time to write to us and we hope to see you on board soon."

 

Firstly, welcome to AU.  :)  Secondly, that seems to be the exact same email as every other member who has sent Amtrak feedback about the new system. Classy.


Routes Traveled: Silver Meteor, Silver Star, CrescentLake Shore LimitedCalifornia Zephyr, Sunset Limited, Texas EagleEthan Allen Express, Empire Service, Maple Leaf, AdirondackAcela Express, Northeast RegionalKeystone Service
 
Wish List: Auto Train, Cardinal, CONO, Empire Builder, Southwest Chief, Crescent (overnight), Adirondack w/ Great Dome, Downeaster


#1455 Railroad Bill

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Posted 14 June 2018 - 09:37 AM

Since they are not going to reduce sleeper fares on the LSL & CL, I wonder if anyone considered a voucher for $$ to be used in the cafe car for those who do not care for the new menu? I am sure it would cause havoc for cafe bookkeeping but might reduce the number of complaints. 


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Amtrak Trains Ridden So Far:    86,889 miles and counting
Lake Shore Ltd, Capitol Ltd, Pennsylvanian, NE Corridors, Crescent, City of New Orleans, Empire Builder, California Zephyr, Hoosier, SW Chief, Surfliners, California Capitol Corridors, Coast Starlight, Cascades. Texas Eagle, San Joaquins, Missouri River Runner,Cardinal, Downeaster, Silver Meteor, Keystones, Auto Train, Adirondack, Lincoln Service, Illinois Zephyr, Carl Sandburg, Texas Eagle Detour Rt, 2013 Autumn Express Tour PHL, Silver Star, Sunset Limited -Acela Express-  2015 Autumn Express ALB - Empire Service Via Rail Corridor Trains Cobourg-Ottawa-Montreal,(round trip)  The Ocean (round trip)--   2,250 miles


#1456 FrensicPic

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Posted 14 June 2018 - 09:41 AM

 

 

Recently traveled on the CL on the first weekend of the new dining format.  I submitted some feedback, some complaints, some praise, and received this response from Amtrak that seems to confirm it is moving towards pre-selecting meals, etc., and other things speculated at here:

 

"Amtrak is introducing new dining options this summer on board these routes.  Amtrak aims to provide a more sustainable approach that produces less waste while maintaining the quality that our passengers have come to expect.  These new offerings are intended to provide a more contemporary food service and will contribute to improved financial performance on these routes.   The existing café menu will continue to be available to all passengers.  Customers purchasing premium service will have additional amenities including exclusive access to tables in the sleeper lounge or in the private comfort of our passenger’s accommodations.  In the future, customers will be able to pre-select their meals prior to departure.  Our new service will allow additional investment into these routes to further improve the passenger experience.
 
Customer comments will play an important role in how we offer our service and we will take your valuable feedback into consideration as we make future changes to the dining experience on our trains.  Thank you for taking the time to write to us and we hope to see you on board soon."

 

Firstly, welcome to AU.  :)  Secondly, that seems to be the exact same email as every other member who has sent Amtrak feedback about the new system. Classy.

 

Yep, same as I received on June 1 from a Customer Relations Specialist (should I reveal the name?).


John...

29,076 miles on the Coast Starlight, Sunset Limited, Texas Eagle, Southwest Chief, Empire Builder, California Zephyr and Capitol Limited.

5540 miles booked for this fall on the Sunset Limited, City of New Orleans, Illini/Saluki, Southwest Chief.

More miles on the Pacific Surfliner, Metrolink, White Pass and Yukon Route, Grand Canyon Railway, Napa Valley Wine Train, Fillmore and Western and private railcars with LARail.com

Photos: http://www.flickr.co...rensicpic/sets/


#1457 TiBike

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Posted 14 June 2018 - 11:13 AM

Since they are not going to reduce sleeper fares on the LSL & CL, I wonder if anyone considered a voucher for $$ to be used in the cafe car for those who do not care for the new menu? I am sure it would cause havoc for cafe bookkeeping but might reduce the number of complaints. 

 

How many complaints are they getting from passengers who have actually ridden those trains and had the new meals? I've seen very little negative comment from actual passengers, even on this board.


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Shinkansen • TranzAlpine (NZ) • Northern Explorer (NZ) • Coastal Pacific (NZ) • Great Southern Rail Overland (Oz) • Tze-Chiang Limited (ROC) • Thello Venice-Paris

#1458 VentureForth

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Posted 14 June 2018 - 11:29 AM

Since they are not going to reduce sleeper fares on the LSL & CL, I wonder if anyone considered a voucher for $$ to be used in the cafe car for those who do not care for the new menu? I am sure it would cause havoc for cafe bookkeeping but might reduce the number of complaints.

Has "anyone" considered it? All us back seat riders...but apparently not anyone in a position of the ability to do anything about it, except for the experience by one here in this thread who was able to get a burger from the Café car with the cooperation of his SCA.

Of course, none of we the proles are privy to internal discussions at Corporate. I'm sure someone has thought about it, but enough to make a real change? Hmmm...we're likely unable to know unless we see a change.

Edited by VentureForth, 14 June 2018 - 11:30 AM.

14,223 Amtrak Miles. Many more to go.
Completed Routes: Capitol Limited, Palmetto
Also Ridden: Carolinian, Crescent, Pacific Surfliner, Piedmont, Southwest Chief, Silver Meteor, Silver Star, Texas Eagle


#1459 Railroad Bill

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Posted 14 June 2018 - 12:05 PM

We shall see after a few weeks to see what the consensus of opinions will be.  I know that with the dietary issues I have,  the current new menu will not work well.  And there will always be those who enjoyed the former menus, the chance to meet new people over a nice dinner, and the ambiance of eating in the diner that will be gone.  


Amtrak Trains Ridden So Far:    86,889 miles and counting
Lake Shore Ltd, Capitol Ltd, Pennsylvanian, NE Corridors, Crescent, City of New Orleans, Empire Builder, California Zephyr, Hoosier, SW Chief, Surfliners, California Capitol Corridors, Coast Starlight, Cascades. Texas Eagle, San Joaquins, Missouri River Runner,Cardinal, Downeaster, Silver Meteor, Keystones, Auto Train, Adirondack, Lincoln Service, Illinois Zephyr, Carl Sandburg, Texas Eagle Detour Rt, 2013 Autumn Express Tour PHL, Silver Star, Sunset Limited -Acela Express-  2015 Autumn Express ALB - Empire Service Via Rail Corridor Trains Cobourg-Ottawa-Montreal,(round trip)  The Ocean (round trip)--   2,250 miles


#1460 Steve4031

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Posted 14 June 2018 - 12:31 PM

I would enjoy sitting in the diner as an alternative to my room. Especially when the room is on one side and scenery is on the other.
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