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Cancel trip made with points


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#1 PVD550

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Posted 17 April 2018 - 02:28 PM

What is the current policy on canceling a trip that was booked with AGR points?

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#2 pennyk

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Posted 17 April 2018 - 03:21 PM


 

Reward Ticket Cancellations & Modifications
The following applies to tickets redeemed using Amtrak Guest Rewards points:
One-Way, Round-Trip, or Multi-Segment Reward Travel

  • Cancellations: A 10% points penalty is assessed for any refund (redeposit) to the Member account. If canceling a non-sleeper ticket within 24 hours prior to departure, or a sleeper ticket within 14 days prior to departure, an additional "close-in" penalty of 10% of the points redeemed will be collected (waived for Select Executive members).
  • Modifications: A points difference (to new, prevailing fare) will apply in all cases with a 10% points penalty withheld on any fare difference returned to member. If modifying a non-sleeper ticket within 24 hours prior to departure, or a sleeper ticket within 14 days prior to departure, an additional "close-in" penalty of 10% of the points redeemed will be collected (waived for Select Executive members).

Amtrak miles: 236,632; Routes: Silver Meteor, Champion, Silver Star, Auto Train, Capitol Limited, Empire Builder, Lakeshore Limited, Adirondack, Vermonter, Cardinal, California Zephyr, Coast Starlight, Texas Eagle, Missouri River Runner, Acela Express, Southwest Chief, Cascades, Crescent, City of New Orleans, Hiawatha Service, Maple Leaf, Keystone Service, NE Regional, Downeaster, Piedmont, Carolinian, Lincoln Service, Autumn Express 2013, 2015, 2016, 2017, Empire Service, Sunset Limited, San Joaquin, Capitol Corridor, Pennsylvanian, Illinois Zephyr, Carl Sandburg, Ethan Allen Express, AEM-7 Excursion, Pacific Surfliner, Palmetto.  VIA miles: 4,584; Routes: The Canadian, Ocean; Alaska RR Denali Star: 356 miles


#3 juanee

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Posted 20 April 2018 - 04:47 PM

Hello pennyk,

 

Would you be able to post the link where you found this information on the Amtrak Guest Rewards website?

 

I had looked at this page:

https://www.amtrakgu....com/info/terms

 

and the word "penalty" in section E, paragraph 2, contains a dead link from 2016

 

http://www.amtrakgue...ptionguidelines

 

Thank you for your help  :) 

Juan



#4 FrensicPic

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Posted 20 April 2018 - 05:56 PM

The info pennyk posted is actually from the main Amtrak website ...

https://www.amtrak.c...ion-policy.html


  • juanee likes this

John...

29,076 miles on the Coast Starlight, Sunset Limited, Texas Eagle, Southwest Chief, Empire Builder, California Zephyr and Capitol Limited.

5540 miles booked for this fall on the Sunset Limited, City of New Orleans, Illini/Saluki, Southwest Chief.

More miles on the Pacific Surfliner, Metrolink, White Pass and Yukon Route, Grand Canyon Railway, Napa Valley Wine Train, Fillmore and Western and private railcars with LARail.com

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#5 jis

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Posted 21 April 2018 - 07:42 PM

I am slowly coming to the conclusion that if I am not gunning for AGR status, there is really no reason to have an AGR account at all. I can almost always get a better deal with my Chase Sapphire Reserve Card, and associated travel agent.



#6 juanee

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Posted 25 April 2018 - 01:04 AM

The info pennyk posted is actually from the main Amtrak website ...

https://www.amtrak.c...ion-policy.html

Thanks John.

 

interesting... it seems one is better off purchasing AGR points to have a less harsher penalty if one has to cancel a trip.

 

Juan






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