I keep getting an error message. Of course this resulted in me not getting my AGR packet with my select plus card.
Ironically United did a fine job with this issue by allowing me to show my drivers license and status on my phone. One of the poorly trained dragons in the metropolitan lounge has delighted in making things difficult. The first time around I was patient. The second time, two weeks later, I brusquely trained her how to look it up and would not tolerate her can't do attitude. She pretended that she had not remembered me from two weeks ago, but she gave herself away by comments she made as I approached her. I concluded this engagement by telling her, I am sure next time you will remember my status. Or we can do this again. It baffles me how United, with it's so called terrible customer service reputation can accomodate me without hassle in Houston where they probably rarely see Amtrak Select Plus customers, And some Amtrak employees are just nasty.