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Red Caps to meet arriving Cardinal at NY Penn Station


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#1 ain't no Metroliner

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Posted 12 February 2018 - 10:06 AM

The Cardinal is scheduled to arrive at NY Penn Station at 9:58 PM at night. Does anyone know if the Red Caps are usually still around that late at night to help arriving passengers get their luggage to street level? What about if the train is late? Thanks.



#2 the_traveler

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Posted 12 February 2018 - 10:50 AM

I am not certain for sure, but I believe there will be Red Caps available for the arrival of the Cardinal, even if it is late. After all, the Red Caps are Amtrak employees.
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#3 OBS

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Posted 12 February 2018 - 01:27 PM

There are redcaps, but not many, at that time of night. Be sure to let a conductor, or your sleeper attendant, know before arrival, that you need assistance....



#4 ain't no Metroliner

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Posted 12 February 2018 - 01:30 PM

Thank you both.



#5 Lonestar648

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Posted 12 February 2018 - 01:55 PM

There are a few Red Caps, but like stated above make sure to let someone know, Conductor or your Attendant, so they can make sure sure you are taken care of.



#6 cpotisch

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Posted 26 February 2018 - 10:11 AM

In order for Amtrak to claim they offer Red Cap assistance at a station, they basically have to be on duty for any train departure/arrival, regardless of the time.


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#7 ain't no Metroliner

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Posted 26 February 2018 - 01:33 PM

So not only did we get in at night, but we got in over five hours late, so it was 3:15 AM!!!! There was one red cap on duty and he was great. He was first helping another group, so I requested his assistance and he said to stay where we were on the platform and he would come back for us. Sure enough he came back and brought all our carry-on stuff up to the baggage claim and then he brought out our checked bags about 10 minutes later and then brought everything up to street level. Excellent service. It also helped that there was practically no one left on the train by that point, so there wasn't much demand for red cap service. I think the sleeper may have been completely empty, and we were the only ones left in business class.






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