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#41 MikefromCrete

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Posted Today, 01:09 PM

You're talking about bringing back the infamous "kindergarten walk" which many, many people here bitched about for years! 



#42 zephyr17

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Posted Today, 01:11 PM

kmiflyer identified a problem with Amtrak staff training, consistency and communication that should be addressed.  It probably won't be, as the customer service culture of Amtrak Chicago has consistently been pretty awful over the years.

 

While I don't like the kindergarten walk, I tend to agree that it would be a solution, although not an optimal one.  A guide would basically be an Amtrak employee whose task it is to cut through the miscommunicaion and lack of customer service skills of other Amtrak staff.  The best solution would be standard procedures, good communication, and customer service skills at Amtrak Chicago so that getting to the platform would not be the kind of obstacle course that kmiflyer describes and passengers could navigate it without having to have an Amtrak guide/translator/problem solver to get through their self-inflicted problems.


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#43 wwchi

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Posted Today, 01:14 PM

Honestly if they just had someone man the rope by the tracks CONSISTENTLY and had ACCURATE information from the lounge and conductors on the trains that would pretty much resolve the issue.  Problem is one hand doesn't know what the other is doing, and honestly many of the gate attendants have a less than stellar attitude.  That and maybe some better signage.  I do agree however that the unseasoned traveler could have a hard time during rush hour!  As a regular and a city person to me it's just a pain.  But to the unknowing it can be overwhelming.



#44 tricia

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Posted Today, 01:15 PM

You're talking about bringing back the infamous "kindergarten walk" which many, many people here bitched about for years! 

 

I think what people didn't like about the kindergarten walk was that it was MANDATORY. Making it an OPTIONAL service that passengers could choose, or not, would be quite different.



#45 wwchi

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Posted Today, 01:15 PM

kmiflyer identified a problem with Amtrak staff training, consistency and communication that should be addressed.  It probably won't be, as the customer service culture of Amtrak Chicago has consistently been pretty awful over the years.

 

While I don't like the kindergarten walk, I tend to agree that it would be a solution, although not an optimal one.  A guide would basically be an Amtrak employee whose task it is to cut through the miscommunicaion and lack of customer service skills of other Amtrak staff.  The best solution would be standard procedures, good communication, and customer service skills at Amtrak Chicago so that getting to the platform would not be the kind of obstacle course that kmiflyer describes and passengers could navigate it without having to have an Amtrak guide/translator/problem solver to get through their self-inflicted problems.

so funny I was posting the same thing at the same time! LOL!



#46 wwchi

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Posted Today, 01:16 PM

 

You're talking about bringing back the infamous "kindergarten walk" which many, many people here bitched about for years! 

 

I think what people didn't like about the kindergarten walk was that it was MANDATORY. Making it an OPTIONAL service that passengers could choose, or not, would be quite different.

 

yes that should not be mandatory.  Just available, like redcaps.



#47 crescent-zephyr

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Posted Today, 01:30 PM


You're talking about bringing back the infamous "kindergarten walk" which many, many people here bitched about for years! 

 
I think what people didn't like about the kindergarten walk was that it was MANDATORY. Making it an OPTIONAL service that passengers could choose, or not, would be quite different.

It wasn't mandatory... If I wasn't using the lounge I would just walk to the track, show that I had a sleeper and they would let me through (provided sleepers were boarding already).

What is being suggested, I think, is to have a guided walk (aka kindergarten walk) from the lounge to the train for Long Distance trains. This is going to cover most passengers who are unfamiliar with union station and train travel. It wouldn't be mandatory, it would just be an extra service to sleeping car passegers. The employees already exist, they just need to be told that is part of their job (and if you havent seen Amtrak employees in chicago sitting around doing nothing you've only been there with your eyes closed.).

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#48 tricia

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Posted Today, 02:20 PM

 

 

You're talking about bringing back the infamous "kindergarten walk" which many, many people here bitched about for years! 

 
I think what people didn't like about the kindergarten walk was that it was MANDATORY. Making it an OPTIONAL service that passengers could choose, or not, would be quite different.

It wasn't mandatory... If I wasn't using the lounge I would just walk to the track, show that I had a sleeper and they would let me through (provided sleepers were boarding already).

What is being suggested, I think, is to have a guided walk (aka kindergarten walk) from the lounge to the train for Long Distance trains. This is going to cover most passengers who are unfamiliar with union station and train travel. It wouldn't be mandatory, it would just be an extra service to sleeping car passegers. The employees already exist, they just need to be told that is part of their job (and if you havent seen Amtrak employees in chicago sitting around doing nothing you've only been there with your eyes closed.).

 

 

In my experience, if you wanted to board your train from the lounge for sleeping car passengers, the kindergarten walk was mandatory.



#49 crescent-zephyr

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Posted Today, 02:32 PM

Tricia... I guess if you wanted to board early, maybe? I know I boarded sleeper and business class direct from the tracks but that was also when I was running late, otherwise I would have been lounging in the metropolitan lounge anyways.

If you didn't like the k-walk, nothing was stopping you from walking out the door and boarding at the coach gate.

Amtrak: - Coast Starlight*, Pacific Surfliner, San Joaquin*, Cascades*, Empire Builder*, California Zephyr*, Southwest Chief*, City of New Orleans*, River Cities, Illinois Zephyr*, Wolverine, Cardinal, Capitol Limited*, Lake Shore Limited, Downeaster, Acela Express*, Crescent*, Carolinian*, Silver Star*, Silver Meteor*, Maple Leaf* Texas Eagle.

 

VIA: - Canadian*

 

Iowa Pacific - Hoosier State*, and City of New Orleans Pullman*.   


#50 tricia

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Posted Today, 02:41 PM

Tricia... I guess if you wanted to board early, maybe? I know I boarded sleeper and business class direct from the tracks but that was also when I was running late, otherwise I would have been lounging in the metropolitan lounge anyways.

If you didn't like the k-walk, nothing was stopping you from walking out the door and boarding at the coach gate.

 

I personally thought the K-walk was silly, but no more ridiculous than various other Amtrak-Chicago customer service experiences. But it really was mandatory if I wanted to board from the lounge where I was waiting for the train. It would have seemed even sillier to wait in the lounge, listen for the boarding announcement, exit the lounge, and find another route to the train.



#51 crescent-zephyr

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Posted Today, 02:56 PM

Yes that's true.

The silliest I've seen is in Cary NC where all passengers have to line up inside the station to be escorted out to the platform... Which is right outside the door.

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VIA: - Canadian*

 

Iowa Pacific - Hoosier State*, and City of New Orleans Pullman*.   


#52 zephyr17

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Posted Today, 03:00 PM

Yes, if you wanted to board directly from the lounge, you took the kindergarten walk. My guess is the reason was it went through non public areas along the through track and the walkway just on the track side of the gates.  If you were late for the walk, or just felt contrary, you could always go through the coach gate.  What you could not do was use the back door unescorted.


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